ICT Operations Analyst

Allen Lane Ltd.

*CURRENT, ACTIVE SC CLEARANCE IS ESSENTIAL FOR THIS ROLE*

PLEASE ONLY APPLY IF YOU HOLD THIS LEVEL OF CLEARANCE

Responsibilities

• Maintain and develop the organisation’s virtual infrastructure, on-premise applications and cloud services (SaaS) in line with current strategy.
• Ensure service availability, security, and performance drives the function’s activities.
• Identify and implement opportunities for right-sizing, automation and cost optimisation through monitoring and resource usage.
• Colloborate with technical assurance and architecture teams to implement new services based on requirements.
• Recommend and implement changes to improve performance and security of products.
• Lead on IT Health Checks, vulnerabiltiy assessements and remediation activities.
• Adopt and implement best practiuce security configuration for virtual infrastructure, application suites and SaaS implementations.
• Provide effective second and third line support resolving incidents escalated from the Service desk.
• Creating and maintaining technical documentation for services and related processes.
• Collaborate with third party service partners and technical colleagues to implement and support PaaS/SaaS delivery in line with current strategy.
• Support in the delivery of the Cyber Security Strategy.
• Provide guidance and coaching to other members of the team.
• Resolving incidents in line with SLA and taking ownership of problem management related activities.
• Liaise with the Service Operations Manager to identify incident trends and problem management activities.
• Implement technical changes in line with the change management policy to support BAU and project led activities.
• Assist and enhance the Business Continuity and Disaster Recovery approach.
• Undertake any other reasonable duties as requested from time to time, within the job-holders capabilities
• Communicate with stakeholders and provide updates on service incidents as needed whilst working to resolution.

Relevant Knowledge, Skills and Experience

• Demonstrate strong understanding and experience of virtual machine management, configuration and deployment within an IaaS environment.
• Demonstrable knowledge and experience of cloud security policies, Firewalls, networking, encryption and working with SIEM/MDR solutions
• Implementation of technical governance for role-based access control and cost containment.
• Experience of total cost of ownership for services, including cost of egress traffic charges, zone to zone connectivity and cost of data replication.
• Demonstrable experience of change and configuration management.
• Demonstrable experience of using Azure Portal and Azure Powershell.
• Demonstrable knowledge of LAN, WAN and site-to-site connectivity.
• Demonstrable experience of working within an operations support role, supporting IaaS, SaaS and on premise applications.
• Demonstrable experience of working within AzureAD, Active Directory and Group Policy Management.
• Demonstrable experience of implementing compliance policies, configuration profiles & conditional access policies within M365.
• Experience of using technologies to improve the efficiency and effectiveness of an organisation.
• Experience of coaching and mentoring junior team members
• Ability to demonstrate initiative, prioritise urgent issues whilst achieving outcomes to agreed deadlines.
• Strong communication skills and a capacity to work with a wide range of people.
• Ability to persuade and influence the correct technical outcome for the business.
• Strong collaboration skills, including with technical development functions.
• Strong experience of configuring and administering M365, mail hygiene, and Internet content filtering solutions
• Demonstrable experience of Mobile Device Management and Mobile Application Management policies.

Desirable

• Knowledge and awareness of the security tools available within the Microsoft E5 licencing suite.
• Azure Administrator AZ104
• ITIL 4
• Experience in liaising with, and monitoring the performance of external service provider.