3rd line engineer

Ringwood, Hampshire
Hays Specialist Recruitment Limited

Your new companyJoin a thriving and expanding IT company that offers a variety of cutting-edge solutions to a diverse range of clients. As a 3rd line engineer, you will be part of a dynamic and supportive team that delivers exceptional service and value to customers.Your new roleThe Level 3 Support Engineer will be responsible for:

• Providing expert technical support to resolve complex IT issues for clients contacting the support desk.
• Analysing, troubleshooting, and diagnosing escalated incidents to ensure that issues are resolved in a timely fashion and customer down-time is minimised.
• Collaborating closely with Level 1 and Level 2 support teams to stream-line issue escalation processes and enhance overall service delivery.
• Designing, implementing, and maintaining advanced infrastructure solutions tailored to meet client’s specific needs.
• Conducting in-depth root cause analysis to identify and address recurring issues allowing the implementation of preventative measures.
• Contributing to the development of standard operating processes, knowledge bases and documentation to improve overall efficiency of Sentinel’s support functions.
• Serving as a technical escalation point for Level 1 and Level 2 engineers, offering guidance and knowledge transfer.

What you’ll need to succeed

• MS Office 365, SharePoint, Microsoft Teams, One Drive.
• Active Directory and Azure AD
• VPNs, Firewalls, Routers, managed switches, wireless LANs – ideally DRAYTEK
• Virtualisation – likely VMWare
• In depth understanding of network protocols, routing, and subnets. Remote support of Windows 2016, 2019 and 2022.
• Exchange 2010 and above.
• Cloud based Telephony/ SIP Trunks configuration & support.
• Dropbox/ Google Drive
• Knowledge of Wireless PTP link connections
• Scripting/ PowerShell, CMD
• Google Sheets Scripting preferred.
• Knowledge and support of Apple operating systems on both IOS and MACOS
• Experience using remote access software.
• Service management systems ideally Connectwise.
• Cyber-security solutions such as Bitdefender or Webroot
• Cabling and patch management

What you’ll get in return

• Free parking on-site
• Generous holiday package of 20 days plus bank holidays, increasing with service
• Company Pension scheme
• Company wide Bonus Schemes
• Career Path planning & Training Opportunities
• Staff chill space with dart board, sofa, TV, games & refrigerator Staff social events

What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found at hays.co.uk