IT Service Delivery Manager

Frimley, Surrey
CBSbutler c/o Staffing 360 Solutions Limited

IT Service Delivery Manager

Our award-winning team works alongside cyber security technical and assurance specialists to facilitate the delivery of an outcome focused and repeatable cyber service. This includes managing external partners and supplier relationships and internal management and delivery of services.

A principal of continual service improvement is used to mature and enhance the cyber security capabilities through process improvement and performance management, extending also to embedding service principles into the design and implementation of new cyber security capabilities.

• Preston or Frimley (Hybrid)
• 55k – 65k + 10% bonus

What you’ll be doing – IT Service Delivery Manager

• Manage suppliers through effective supplier reviews and providing clear guidance and direction based on business knowledge and experience
• Manage service demand information flows between key stakeholders and assure service capacity is appropriate to meet the future demand
• Be responsible for developing and maintaining relationships with key customer stakeholders who represent the delivery of the service to the end users
• Oversee the implementation of response actions when service or control effectiveness shortfalls are identified
• Manage escalations and complaints to effective conclusion
• Support appropriate business and customer reviews providing appropriate input as required

Your skills and experiences – IT Service Delivery Manager

• Experience with working with managed service suppliers with IT Service Management
• Experience managing service risks and issues
• Experience of managing services and capabilities that serve as security controls

Desirable – IT Service Delivery Manager

• Understanding of managing security features and requirements in delivery of services