Technical Engineer

Chesterfield, Derbyshire
Your Prime Recruitment

Technical Engineer JOB SPECIFICATION

About Us

We are part of a UK-wide group of ICT experts helping businesses leverage technology. Specializing in Cloud services, business applications, I.T. managed services, and mobile solutions, we aim to integrate design, processes, and technology to achieve business goals and exceptional customer experiences. We’re looking for passionate individuals to contribute to our dynamic tech business.

Role Profile

Job Title: Technical EngineerLocation: Staveley/field-basedHours: 40 HoursSalary: £28,000 to £35,000 depending on experienceHolidays: 22 Days (increasing annually)

Day-to-Day Duties

You’ll install and support IT systems and infrastructure for clients. The role requires a Technical Engineer with experience in Microsoft environments, cloud services like Azure and Office 365, and knowledge of DNS & IP. Strong communication skills are essential, as you’ll interact with clients to ensure service satisfaction and resolve issues.

Overview of the Role

Provide technical support across various technologies.Troubleshoot and resolve issues within SLA.Handle IT project implementations from planning to installation.

Team Responsibilities

You’ll join a team providing remote, telephone, and onsite support. Your role includes:

Offering 1st, 2nd & some 3rd line technical support.Resolving IT issues remotely and onsite.Supporting server & network infrastructure.Conducting server maintenance and project work.Diagnosing Internet connectivity & Wi-Fi issues.

Skills

Excellent problem-solving, system administration, and documentation skills are required.

Personal Attributes

Tech enthusiast with strong interpersonal abilities.Self-directed with good prioritization.Supportive team member eager to learn and grow with the company.

Qualifications and Experience

Willingness to travel (company transport provided).5+ years in a similar IT role.Experience with MSPs, Microsoft technologies, cyber security, cloud technologies, Hyper-V, and backup solutions like Veeam. MAC support experience is a plus.

Our Culture

We value innovation, nurturing talent, teamwork, expertise, and proactive customer service. Culture Champions foster a positive workplace atmosphere.