3rd-Line Infrastructure Support Engineer

Brierley Hill, West Midlands
Chapman Tate Associates

New Job – New for January 2024!

Job Role: 3rd-Line Infrastructure Engineer

Role: Hybrid / Dudley

Job Type: Permanent

Salary £30-40,000 + on call + excellent benefits

Key areas: Windows Server, Technical Support, IT MSP, 3rd-Line, Hyper-V, SAN, Datto, Backup, Veeam, Windows Server, Clustering, Dell, HP, Aruba, all-round Engineer, Systems Engineer, Infrastructure Engineer, Managed Services, varied role, Azure, O365

Chapman Tate Associates are working alongside and established IT Solutions Provider of Hybrid Cloud Services, Cyber Security, IT Hosted Services and Digital Transformation Services. They are now in need of a 3rd-Line Infrastructure Support Analyst.

This is a varied role that will include a range of support to a varied clientele where you will resolve issues with problems to customer’s IT Infrastructure.

The role will include 3rd-line work around the following:

• Involvement in ensuring the successful operation of clients’ critical IT infrastructure on a day-to-day basis.
• Identifying areas where technology can improve their business performance and carrying out the associated technical implementations
• Working with clients alongside their IT team while being supported by technical experts.
• Providing technical escalation for our own service desk while dealing with critical systems within an industrial environment.

My client is ideally looking for someone that has experience of working for a MSP (Managed Service Provider), VAR (Value Added Reseller) or some form of IT Consultancy.

The role will be field and office based. A flexible working approach will be applied.

Technically you will have experience around the following:

• VMware / Hyper-V and similar virtualisation technologies
• Microsoft Windows Desktop & Server Operating Systems inc. Active Directory
• Microsoft Office 365 and SharePoint Administration
• Routing and Switching experience around HP and Aruba based hardware
• Microsoft Exchange Server and Exchange Online
• Backup solutions support i.e. Datto, Veeam or similar
• Windows Server based systems including DNS, DHCP, IIS, NPS, RDS, DFS, Hyper-V
• Active Directory with multiple forests and forests with multiple domains

My client are a dynamic business that invest in their people. They service a range of customers across the UK.

My client will offer the successful candidate excellent career and personal development prospects.

Apply online now for a quick turnaround.