2nd Line Support Engineer

Rochester, Kent
Constant Recruitment Ltd

2nd Line Support Engineer

Rochester

Up to £28k

We are now looking for an experienced 2nd Line Helpdesk Engineer to join the team. You will primarily be responsible for 2nd Line Technical Support and occasional client visits.

We believe in investing in our employees, and actively encourage our engineers to complete professional training and certification. In addition to Helpdesk duties, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of our larger portfolio of services.

We believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication, and teamwork), we allow for home working where required to accommodate people’s personal circumstances.

Essential:

Detailed knowledge of Microsoft Windows Desktop and Server

Experience of supporting Microsoft 365

Networking knowledge and experience

Full clean UK driving licence (for manual vehicle)

Candidate must pass DBS check

Nice to have:

Microsoft Professional Certification

Experience of deploying and managing Azure solutions

WatchGuard certification and experience

Experience of ConnectWise

Experience supporting Apple Macs

Create and manage scripts using PowerShell and Automate RMM tool

Management of hosted services for Web, Email and SQL databases

Personal Attributes:

Good team player

Passionate about IT

Positive and enthusiastic

Willingness to continuously learn and progress

Can communicate confidently

Professional and dependable

Able to work well under pressure and multi-task

Benefits

Fun working environment and culture

22 days per year holiday (plus bank holidays)

Pension after 3 months

Lunch provided everyday

Quarterly company events

Paid training & examinations

LinkedIn Learning account

Perkbox employee benefits programme

Free parking