IT Technician

Lowestoft, Suffolk
Clear IT Recruitment Limited

Our client is seeking an experience IT Support Technician to join their Lowestoft office on a hybrid basis.

With a strong foundation and experience in both 1st and 2nd line support, the successful applicant will provide technical support to the business both locally and remotely.

Core responsibilities

• Providing technical support to the business, you’ll monitor the IT Service Desk prioritising and managing multiple incidents, requests and projects at the same time. • You’ll provide local and remote support sessions to help set up systems or resolve issues by troubleshooting system and network problems and diagnosing and solving hardware or software faults. • You’ll identify the need and develop plans to support user training and introduce user guides. • You’ll monitor, maintain computer, networks and telephony systems and hardware including their configuration. • You’ll provide support, including creation of procedural documentation and relevant reports and testing, along with the maintenance of the IT asset register and associated systems. • You’ll promote IT security best practice throughout the business and assist in the investigation of security alerts and provide incident response. • Supporting our Digital Transformation plans, you’ll evaluate new technology, when required, and support the roll-out of new applications, processes and systems.

Desirable System Knowledge

• Windows Server environments? • Hyper-V Virtualisation environments? • Infrastructure hardware configuration & administration • Active Directory/Entra ID & Group Policy management? • Windows 10/11 configuration and management? • macOS & iOS configuration • Mail protection & web filtering • Backup technologies (Veeam, Druva, etc.) • Basic SQL commands? • PowerShell scripting • DNS, DHCP and network management? • Office 365 Administration?& Client Applications • Mobile Device Management? • VOIP Phones (Mitel preferable)? • IIS and Linux stack knowledge? • Website dev knowledge – PHP, HTML, CSS, .Net • Cyber security principles • Interest and knowledge of business process improvement & data analysis beneficial for onward progression.?

Desired qualification

• You should have at least one recognised qualification in IT Services – ITIL 4 Foundation preferred. • You will have had experience working in an IT helpdesk environment for a minimum of 2-3 years. • Valid UK Driving Licence required.

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.