2nd Line Helpdesk Engineer Full Time

Chattenden, Kent
Impreza
Due to growth, our client are now looking to recruit a Helpdesk Engineer to join their team based on site in Rochester. The engineer will primarily be responsible for 2nd line technical support and will be required to visit client premises to provide on-site support when required.
They believe in investing in their employees, and actively encourage their engineers to complete professional training and certification (particularly for Microsoft 365 & Azure). In addition to Helpdesk progression, there is the potential to be involved in IT projects, cybersecurity services and software development, which form part of their larger portfolio of services.
They believe in a healthy work/life balance, and whilst this is an office-based role (as this encourages camaraderie, communication and teamwork), they allow for occasional home working where required to accommodate people’s personal circumstances. The company has a familial feel and they have a close-knit team that includes long-serving staff of 10+ years.
Salary: £25,000 – £27,000 per annum
2nd Line Helpdesk Engineer Requirements:

• Detailed knowledge of Microsoft Windows Desktop and Server
• Experience of supporting Microsoft 365
• Networking knowledge and experience
• Full clean UK driving licence (for manual vehicle)
• You must pass DBS check

Nice to have:

• Microsoft Professional Certification
• Experience of deploying and managing Azure solutions
• WatchGuard certification and experience
• Experience of ConnectWise
• Experience supporting Apple Macs
• Create and manage scripts using PowerShell and Automate RMM tool
• Management of hosted services for Web, Email and SQL databases

2nd Line Helpdesk Engineer Benefits:

• Fun working environment and culture
• 22 days per year holiday (plus bank holidays)
• Pension after 3 months
• Free lunch & snacks provided everyday with fortnightly team takeouts
• Quarterly company paid events
• Paid training & examinations
• Fast career advancement with clearly-defined progression paths
• LinkedIn Learning account
• Perkbox employee benefits programme
• Free parking on-site

Our Company:
They are a forward-thinking organisation that values innovation and embraces technology to drive efficiencies for their customers across the UK. They specialise in enabling businesses to achieve success through the practical application of IT solutions.
If you’d like to be part of a team of positive and ambitious technology professionals in a truly warm and welcoming environment, please do apply!
Please note that if you do not live within a reasonable commute of the offices in Rochester, your application will not be considered