French Speaking Customer Service Executive

Swansea, West Glamorgan
Recruit4staff (Wrexham) Ltd

Recruit4staff are proud to be representing their client, an established Cyber Security Training Business in their search for a French Speaking Customer Service Executive to work in a hybrid role from their offices in Swansea.

For the successful French Speaking Customer Service Executive our client is offering:

• Salary up to £32,000
• Monday to Friday 8.30 – 1700
• Permanent
• Benefits: 25 days holiday + Bank Holidays, Christmas Shutdown (Deductible from Holidays), Volunteer & Charity Days, Pension Scheme, Private Medical Insurance, Macbook & Accessories, iPhone, Travel Expenses when necessary, ongoing training within the industry

The role – French Speaking Customer Service Executive:

• Responsible for speaking to customers in the French region with regard to their pending and booked courses
• Manage a ticketing system to respond to escalated customer queries via email and by phone
• Assisting with queries about courses due to take place
• Take payment for further course bookings
• Manage complaints and solve problems for students currently enrolled on courses
• Ensure an excellent service to existing and new customers

What our client is looking for in a French Speaking Customer Service Executive:

• 2+ Years experience in an office based customer service role – ESSENTIAL
• French language skills – written and verbal fluency – ESSENTIAL
• Knowledge of cyber security industry – DESIREABLE
• Previous exposure working a ticketing system – DESIREABLE

Key skills or similar Job titles: Customer Service Executive, Customer Service Officer, Customer Service AdvisorCommutable From: Cardiff, Newport, Bristol, South West, Swansea

For further information about this and other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) who are operating as a recruitment agency, agent, agencies, employment agency or employment business.