Technical Product Engineer

Redhill, Surrey
Matchtech

Technical Product EngineerSalary:Location: Salford’s, surreyOverview:Our client is an industry leader in X-ray detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. Overview of role:Technical Product advice to our customers and engineers in the field and office on the 920CT & TRS product range. This includes liaison between Engineering, Service, PLM & QA.Responsibilities:

• Provide 3rd line product support to both internal and external parties.
• Provide telephone product support where required.
• Provide remote product software support where required.
• Provide product software and networking support across the Product Lines
• Software upgrades/cyber security remediations
• Interface with engineering to resolve technical issues.
• Interface with field service engineers to resolve technical issues.
• Update and distribute troubleshooting guides.
• Create technical bulletins.
• Create work instructions and procedures.
• Create training documentation.
• Conduct technical training courses.
• Liaison with other Departments within the company on service and product related issues.
• Any other departmental ad-hoc duties when required.
• Requirement to be part of an on-call rota which requires out of hours technical support.
• Leading of specialised testing procedures such as image quality testing.
• Occasional travel to customer sites may be required at short notice.
• Occasional involvement in technical aspects across the Product Lines.

Qualifications:

• A Recognised qualification in an Electrical or Electronics discipline.
• Must have experience working within a technical support environment.
• Ability to document technical material and produce precise work instructions.
• Ability to process complex systems and logically work through problems.
• Must be confident to conduct training courses.
• Experience in a field service engineer role an advantage.
• Must be self-motivated and work well under pressure.
• Must have strong interpersonal and communication skills.
• Strong aptitude to learn.
• Flexibility and patience are key.
• Experience with Linux based systems an advantage.
• Experience with PLC systems advantageous but not essential
• Previous technical experience working with X-Ray or scanning products is a major advantage.