Security Manager – Metrocentre

Gateshead, Tyne And Wear
Savills

Purpose of the Role

To lead the strategy for the business on all elements of Security at Metrocentre.

At Metrocentre we aim to create an excellent experience for our customers, which means in turn, that they will stay longer and return more to our centre. The purpose of the Security manager role is to take responsibility for full operational management of the security team at the centre. The role will involve developing and delivering our service model in line with our strategy of creating a destination that is safe and inviting whilst offering first class customer services.

You will have a strong proven track record in management of security provision and will demonstrate experience in working and building relationships with other stakeholders and external agencies.

Working with the Security Duty Managers and the on site Police team you will create a positive shopping experience for customers and occupiers through establishing and maintaining appropriate operating standards with a strong focus on customer service, KPI’s and best practice.

You will have the ability to act decisively and remain calm under pressure, whilst giving clear guidance and leadership to members of their team and other senior managers.

Key Responsibilities

• To assist in the coordination and management of all Security Mall and Control Room staff, including training and recruitment.
• Line manage a team of Security Duty Managers, Security Officers and CCTV Controllers, providing guidance, support and specialist expertise to the team.
• Drive change, new ideas and challenge current operating procedures implementing best practice across the structure.
• Ensure the team are tasked efficiently and effectively maximising resource at peak times matching rotas to operational demands.
• Effectively manage budgets and staff rota’s continually reviewing all factors affecting the operation including agency staff, staff payroll and CCTV maintenance.
• Continuous management of CCTV screens/systems and associated security equipment
• In conjunction with duty managers diligent management of control room records including H&S records, incident forms and daily occurrence book
• Monitor and manage all access control systems on site, CCTV and life safety systems.
• Provide a high focus on Customer Service ensuring that the team courteously communicate with all visitors, retailers and client at all times
• Assess and interpret data to identify threat, harm and risk to the centre.
• Build relations with Counter Terrorism Policing North East to ensure that personnel, physical and cyber security measures mitigate risk to the centre.
• Build excellent relationships with other stakeholders and partners building resilience to the centre.
• Provide advice to the centre senior management team re incidents or future risk.
• Have responsibility for HR investigations / disciplinary proceedings in line with HR policies.
• Manage the traffic control strategy for the centre.
• Report in detail any significant security incidents, to the Operations Manager and Centre Director.
• Ensure close liaison with Police, with weekly face to face meetings to review risks to the centre and encourage communication amongst tenant security providers.
• Chair the Metrocentre Business Crime and Multi Agency Steering Groups.
• Ensure compliance re staff training.
• Compliance with health and safety procedures.
• Co-ordinate both training and live evacuations.
• Co-ordinating security response to site entertainment and events, ensuring public safety.
• Undertake and arrange for Crisis Management Training for centre staff mentoring staff in Crisis Management procedures using site emergency plans.
• Owning the site emergency plans and assignment instructions as well as reviewing these with senior Management annually.
• Ensure that all officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

• Strong leadership, team management and people skills
• Experience of major incident planning, training and management of incidents.
• Experience in planning, managing and assessing public events and their successful delivery.
• Experience of working with emergency and business continuity plans.
• In order to comply with the Security Industry Act 2001, you are expected to hold a frontline valid SIA Door Supervisor and Public Space Surveillance CCTV Licence or be willing to attain these licenses within 12 weeks of appointment.
• Experience in intelligence gathering and understanding the importance of intelligence sharing in line with GDPR 2018.
• Ability to lead teams in good practice around counter terrorism measures.
• Ability to liaise and work alongside Police, Fire, Ambulance and Government Enforcement officers.
• A comprehensive knowledge and understanding of legislative health & safety requirements.
• Excellent organisational, interpersonal and communication skills.
• Willingness to adopt a flexible approach to working patterns and working ethos in order to respond to the changing needs of a shopping centre environment.
• Confident communicator, energetic and self-motivated
• Excellent organisational and time management skills and able to meet tight deadlines.
• Must be a hands-on team player with excellent interpersonal and communication skills able to communicate at all levels from Client to on-site personnel.
• Self-motivated, dedicated, confident, flexible, and adaptable to change

Desirable

• Have a demonstrable knowledge of the retail industry.
• Experience of external networking and relationships.
• Good knowledge of Microsoft IT system.
• Financial acumen dealing with budgets.
• Proficient in report writing
• Experience of working with security technology.
• Experience of managing training solutions in security.

Working Hours – 40 hours per week, Mon-Fri with occasional Duty Manager evenings & weekends.

Please see our Benefits Booklet for more information.