IT Engineer

Worksop, Nottinghamshire
IMH Recruitment

IMH Recruitment are seeking an IT Engineer to work for our client in Worksop. This is a permanent vacancy. The IT Engineer will be the first point of contact for addressing IT-related issues faced by end-users and will also help in supporting third-party software such as Amazon Connect, SharePoint, Azure etc. On-the-job training and mentoring will be provided.

The Role:

Management of our Identity provider (Azure AD) e.g. licenses, accounts and groups.

Proactive monitoring of the health of live systems and carrying out Level 1 -3 analysis and Identifying and reporting on risks to cyber security.

Following standard operating procedures (SOPs) to fix issues in production environments and creating new SOPs for new issues found.

Participating in incident management including major incident calls to resolve production issues.

Monitoring IT-dependent platforms investigating warnings/errors and escalating to subject matter experts (SME) as needed.

Following principles of ITIL support framework.

Maintaining and improving network infrastructure and security.

Identify opportunities for automation to improve end-user experience and satisfaction.

Piloting, evaluating and implementing new tools and technologies as per business needs.

Creating reports for analysis by upper management and IT.

Following and enforcing our IT security policies, ISO 27001 security standards and cyber insurance.

Regularly audit, update and manage our company assets in our asset management tool to ensure data is accurate.

About You:

• A self-starter who can follow issues through an issue lifecycle from triage to resolution.
• Strong verbal and written communication skills.
• Have an analytic mind with a good ability to spot trends and repeat problems.
• Robust investigation skills with the ability to diagnose, identify and resolve issues.
• Structured and process driven approach to issues.
• Understanding of Office 365 applications, Azure AD, & Intune administration.
• Knowledge of Cisco infrastructure tools and networking principles.
• Awareness of ITIL and cloud computing frameworks.
• Understanding of SQL & PowerShell, knowledge of other programming languages is preferential.

Hours and Pay

Starting salary £23,500 (will increase after probation)

4 on 4 off 2 x 07:00am to 19:00pm, 2 x 19:00pm to 07:00am.

Please apply with your updated CV

Job Types: Full-time, Permanent

Salary: From £23,500.00 per year