IT Manager

Marlow, Buckinghamshire
BAP Pharma Ltd

IT Manager

Location: Marlow, Buckinghamshire (office-based)Salary: Up to £55K per annum + Bonus plan (DOE)Hours: Full-time, PermanentBenefits: Private medical insurance, Life insurance, Company pension, Additional leave, Flexitime, Free on-site parking, Company Sick pay, Referral programme and Wellness programme!

BAP Pharma is the fastest-growing, independently owned pharmaceutical clinical trials supply organisation, with specialist divisions in Comparator Sourcing, Secondary Packaging & Labelling and Global Storage & Distribution.

Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as recognition in Diversity & Inclusion and Social & Environmental, and the continued expansion of our core business operations in UK, Germany and the USA.

We are now looking for highly qualified, experienced and passionate professionals who are dedicated to providing unparalleled customer service, to continue to drive our business forward and become a part of our success story.

As our IT Manager you will manage the IT requirements of the company, including managing the network and server infrastructure and deliver first-rate support to all employees and assist with any challenges or knowledge gaps.

You will work with and manage our third party providers to oversee all computer-related activities, including budgeting and ensure the security of the company’s computer systems, network, data and communication systems.

In addition to this as our IT Manager you will be responsible for:

• Manage the Company’s third-party providers for IT, evaluate risk and refine company network recovery and backup processes.
• Perform regular reviews of third-party providers to ensure the Company’s SLA’s are being met and to address issues where relevant.
• Oversee BAP’s IT infrastructure and activities for our sites in UK, USA (East Coast) and Germany.
• Conduct cyber risk assessments and create mitigation plans, develop network recovery and backup processes.
• Align IT infrastructure within tech stack with current and future business requirements and goals. Ensure this is communicated with IT Partners
• Identify inefficiencies and opportunities where IT can add value and implement strategic solutions to tight deadlines
• Management of network security including system firewalls, antivirus, group policy and email security
• Install, configure and maintain software and hardware components of computer and network systems
• Diagnose and troubleshoot software and hardware issues, test new hardware and software before full-scale installation
• Manage ERP software, updates and contract maintenance
• Design, develop, implement and coordinate systems, policies and procedures for the function.
• Audit internal systems, assess outcomes and develop road maps aligned with business objectives.
• Maintain and update internal technical documentation regularly, ensure operational synergy with any relevant third-party providers.
• Order equipment for new starters and assess upgrades as required
• Provide in-house employee training as required, working with third party providers where necessary.
• Align with users and operations to ensure IT is effectively represented in the company policy.
• Support management of annual IT budget and ensure cost effectiveness
• Act as the first point of contact for IT support within the organization, supporting people whenever they encounter challenges with computers and network devices

In order to be successful in this role it’s essential you have / are:

• Degree or equivalent in Information Technology/Computer sciences or equivalent.
• Minimum 3 years’ experience of relevant work and level.
• Knowledge of office 365 and Azure Entra is essential
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems and troubleshooting practices.
• Expertise in data management, data governance and general IT security practices.
• Knowledge of WatchGuard, Acronis Cyber Protect are desirable but not essential

Competencies:

• Excellent communication skills (both verbal and written)
• Strong prioritising and organisation skills
• Attention to detail and thoroughness.
• Strong strategic, conceptual and analytical thinking
• Flexible and adaptable
• Self-awareness and sensitivity
• Positive self-image
• Ability to act independently and proactively
• Concern for standards and impact
• Results orientated

WORK CONDITIONS

• Reports to the General Manager, UK
• Work location is full time at the Company’s business premises at BAP Pharma Ltd, Medina House, Globe Business Park, Marlow.
• Occasional travel outside of UK, may be required.

BAP Pharma is committed to enabling a supportive work environment, which is diverse and inclusive and based on mutual respect. We offer comprehensive training and development programmes to employees to enable them to excel in their roles. We provide our team with a platform in which to continually progress and excel and deliver on our promises to our clients.

BAP Pharma – Promise delivered. Our people are results driven, tenacious and customer focused. If you think you have what it takes to be part of a successful team with an exciting future, please apply today!