Technical Operations & Strategy Manager Full Time

SKY

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you’ll do:

• Performance Excellence:
  • Drive operational excellence through continuous improvement across the Sky Business technology estate
  • Partner with the cyber function to ensure secure technology services and compliance standards & processes are met
  • Develop and maintain relationships with internal teams and external partners to maximise performance & value across the breadth of the customer (CX) and product experience (PX) ecosystems
• In-Life Operations:
  • Act as the gatekeeper for in-life operations and take responsibility for service readiness for new product / capability launches
  • Demonstrate success by defining and tracking against clear success metrics and benchmarking externally on what great looks like
  • Proactive approach to optimising, innovating and continuously improving the delivery of in-life operations
  • Define future organisation design – developing and maintaining in-life operating models across Sky Business Technology, ensuring alignment with all supporting and responsible teams
  • Manage operational budgets, ensuring accurate / insightful reporting & governance, working with all teams to manage, track and adhere to monthly forecasts and full year targets
• Transformation:
  • Be an agent of change, identifying & driving ways of working improvements in our fast-paced environment
  • Capture high-level automation & optimisation recommendations & improvements and progress these through to successful introduction
  • Be incessantly curious, driven by data and knowledge to evidence optimisation and innovation opportunities across the technical services that we build, support and operate

What you’ll bring:

• Extensive experience of technology operations and performance for large scale and complex organisations with a proven track record of delivery
• A range of experience and technical expertise across infrastructure, operating systems and software
• Broad knowledge across the technology spectrum so you can converse confidently and challenge when needed
• Familiarity and understanding of the design, implementation, and management of operating models in a technology / telco environment
• A strong understanding of compliance and experience of operating and managing IT security best practices
• Proven financial awareness & acumen ideally with budget management experience
• Excellent people management skills with the ability to motivate and inspire a team and foster a collaborative work environment
• In-depth knowledge of ITIL concepts and best practices including major incident management, problem, change and SLA management
• Strong analytical & problem-solving skills, must have the vision to anticipate problems and issues as well as the creativeness to provide solutions

Team overview:

You will be joining the Sky Business to Business team, working in the Technology function. The team listen, influence and join the dots between business and technology strategies, looking ahead, shaping and influencing technology, building solutions and servicing customers across Sky Business and Comcast Business entities. This is a team with drive and dynamism, working at the forefront of product and technology adoption.

The team is comprised of Sky veterans that work across the breadth of Sky Business services – TV and communications, large and small accounts. The team is passionate, fun and focused – working as one, connecting our leading-edge teams to deliver better work and innovation. It’s welcoming, inclusive and a place where everyone can be themselves.

The rewards

There’s one thing people can’t stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Inclusion & how you’ll work:

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We’d love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.