IT Helpdesk Apprentice

Gloucester, Gloucestershire
QA

Employer description: Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client we work with. We also offer cloud solutions, cyber security management, VoIP services and much more.

Overview:We are currently seeking an IT Apprentice to join our apprenticeship program.

The role will include:

• Project work
• Hardware inventory maintenance
• Data migrations

Apprentices will provide clients software and hardware support for their workstations, as well as account management support.

The help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software’s utilized by the business.

Key Tasks & Responsibilities: will include but not be limited to

• Working with Desktop Engineers to maintain image libraries.
• Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets.
• Acting as an account admin for various software products.
• Assist with Wireless account management.
• 365 Help, migrations to and from, day to day management
• Troubleshoot network issues.
• Corporate data centre monitoring, and maintenance.
• Virtual server troubleshooting, building, and maintenance.

What we are looking for: Skills and qualities:

• Knowledge of Windows and Mac operating systems.
• Familiarity with Active Directory, group policies, and user account management.
• Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively within a team environment.

Entry requirements:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Additional Information:Salary: £14,000 – £16,000 per annum.

Working hours:40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch)

What’s in it for you?We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work.

Benefits:

• A great working office environment surrounded by a supportive team in a rewarding role
• 20 days holiday per year + bank holidays
• Company pension scheme
• Access to the latest technology
• Access to technical online training to aid your personal progression
• Great transport links with free onsite parking

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed. Apply now!