IT Service Desk Manager

Bures, Suffolk
Ernest Gordon Recruitment Limited

IT Service Desk Manager ( Frontline, ITIL ,ServiceNow)

Hybrid – Essex – 4 days in the office with 1 remote (Some travel to client sites)

£45,000 – £55,000 + 4% pension contribution + Company benefits

Are you an IT Service Desk Manager looking to directly contribute to the success of an award-winning technology support and Cyber services provider where you will be given the autonomy and responsibility to manage varied, portfolio of clients project lifecycle giving you a platform for complete creatively?

This is an exciting opportunity with a company who places it’s clients and workforce at the forefront of their strategy, is value added and see’s it’s technology professionals as partners rather than just standard employees. This is an open dialogue policy, where they assist their partners in delivering the very best. This is the opportunity to work with the very best in the technology and managed services field, a multinational organisation, with global ambition and continued training on the latest technologies and software.

This is the opportunity to join an inclusive, collaborative business within manager technology and Cloud platform giving you exposure to varied clients and unique projects.

In this role you will be the leader of a close-knit, cohesive team, with the purpose driving output and performance of the IT Service Desk and driving the successful performance of the technology team.

This role would suit a Service Desk Manager looking to have the freedom to be creative and directly contribute to the success of a company working on exciting IT projects where no two days are the same.

THE ROLE:

• Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
• Support your clients in obtaining funding for IT investment through written business cases, Board presentations etc.
• Manage the financial aspects of your clients IT service, including purchasing, budgeting, and budget review.
• Ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.
• Develop and implement all IT policies and procedures for your clients, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Hybrid working with some travel to client sites

THE PERSON:

• IT Service Desk Manager or similar
• Willing to travel to client sites to provide suitable technology solutions
• Experience and exposure to an ITIL based MSP Environment.
• Experience of Autotask ticketing system or similar.
• Experience of ITSM and RMM tools.
• Experience or exposure to change management environment

Key words: Service desk, ITIL , RMM, ServiceNow, Essex, Hybrid jobs

Reference: BBBH14501

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