Service Desk Analyst

Waterbeach, Cambridgeshire
Deerfoot I.T. Resources Ltd

Service Desk Analyst

Location: Hybrid/Cambridge (3 days in the office)

Salary: Circa £25k

Reporting to: Service Delivery Manager

Overview

Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects.

Responsibilities

• Provide first-line technical support to the firm’s users, including occasional site visits.
• Ensure day-to-day IT operation checks are fulfilled and address failures or escalate as necessary.
• Produce high standard documentation, such as user guides and technical procedures.
• Contribute to maintaining inventories, hardware, and software provisioning.
• Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary.
• Work with the team to maintain excellent cyber security standards.
• Maintain stock levels in conjunction with other team members.
• Provide additional cover at peak times of the year as part of a rota.

Qualifications

• CompTIA ITF+ certification is desirable.
• Proven experience in a similar role.
• Technical competence with Windows 10, 11, Microsoft 365, and Teams.
• Exposure to Azure Entra, Intune, Azure Admin, and SharePoint.
• Excellent interpersonal, verbal, and written communication skills.
• Self-motivated, a team player, and able to act on own initiative.
• Strong analytical and problem-solving skills with attention to detail.

Day-to-day

• Addressing IT issues and service requests.
• Collaborating with team members on various IT tasks and projects.
• Maintaining documentation and inventories.
• Liaising with support teams and contributing to cyber security standards.

Benefits

• Competitive salary circa £25k.
• Hybrid working model.
• Opportunity for professional development and growth.
• Contribution to maintaining excellent cyber security standards.
• Additional cover at peak times as part of a rota.

If you are a self-motivated individual with a passion for IT support and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.

Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.