IT Infrastructure Manager

QCIC

About the role

The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.

What you will do

• Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
• Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
• Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
• Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
• Infrastructure innovation, in line with business plans and software development
• Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
• Perform root-cause analysis on cyber and compliance risks
• Out-of-hours work to support global teams when required
• Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
• Ensure security compliance of the IT infrastructure by carrying out remedial actions as required

What we are looking for

• Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
• Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
• Team Leader experience, generally focused around mentoring junior members of the team
• Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
• Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
• Working knowledge and experience of Hyper-V is essential
• Experience of SQL server management
• Technical experience Office 365 and administration of MS Azure
• Be able to demonstrate advanced networking skills
• Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
• Knowledge of Microsoft Dynamics 360 or equivalent
• Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
• Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
• IT Project Management (Technical side) desirable
• Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
• Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
• Experience in cybersecurity is desirable
• Experience of 27001 is desirable (not audit level)
• Experience designing and implementing CRM Systems is desirable

NB: The successful candidate will be required to pass our security screening procedures.