1st Line Helpdesk IT Support Technician

Oldbury, West Midlands
Get Staffed Online Recruitment Limited

1st Line IT Helpdesk Support Technician

Tividale

£24,000 per annum

Full Time, Permanent

On a day to day basis a lot of this role will be driven by the demands of the company support software. Assisting with managing and maintaining support ticket requests using remote access software to remotely diagnose end user issues and escalating Helpdesk Tickets to internal and external Engineers.

About our client

Our client is an AIM-listed passenger transport group with operations in various locations across the UK. They operate local bus services and coaches in Birmingham, Preston, Greater Manchester and Greater London. Revenue sources come from a mixture of corporate contracts, local authority and on bus cash from fare paying customers. They are a fast growing organisation having made multiple acquisitions over recent years and have a publicly announced intention to continue this. The group had revenues in excess of £90m last financial year.

They operate in many technology realms including:

• Microsoft Azure – Entra
• CyberEssentials Plus Security
• Data centres
• Cash machines
• CCTV
• Cloud based applications
• MPLS, SDWAN, SOGEA
• Firewalls, routers, switches
• File servers, virtual machines
• Databases, PostGres, SQL
• Microsoft Office 365
• Endpoint security

This role will include:

• Assisting in the running of Group IT Support Software
• Respond to user software or hardware queries via IT Helpdesk or phone if required.
• Talk/Email/Remote access the user through the required steps to resolve issues or escalate to the relevant team as and when necessary.
• Update IT support software ensuring the issue has been logged and all notes, progress and required actions have been input promptly and accurately.
• Continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
• Maintain a strong customer focus at all times.
• Working with diagnostics for SDWAN, MPL, LAN, PCs, laptops, mobile communications, wireless and printer devices.

Hours of work are generally 8:30 – 17:00, with a 30 minute lunch break (staggered to ensure cover where possible on Helpdesk). The role is office based.

Benefits

• 20 days holiday plus bank holidays
• Auto-enrolment pension with contribution of 3%
• Job Type: Full time
• Salary: up to £24,000 per year depending on experience
• Initial 6 month pay review inline with targets