1st Line Support Engineer

Peterborough, Cambridgeshire
Allegiance Technology

1st Line Support Engineer

Location: Peterborough

Salary: Up to £30,000

My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated.

Responsibilities:

• Attending to phone calls and delivering exceptional customer service consistently.
• Maintaining appropriate attire, including on-site visits.
• Achieving designated KPIs
• Escalating IT issues to the appropriate senior personnel when necessary.
• Undertaking small to medium-sized IT projects as instructed by the Service Desk Manager.
• Maintaining up-to-date security and upgrades for desktops and laptops for both clients and internal use.
• Offering assistance as needed to the Service Desk Manager.
• Providing support and guidance to colleagues on IT-related matters.

Experience:

• 12 months experience of Helpdesk support
• Practical experience with Office 365 Admin Centre, Exchange, SharePoint, OneDrive, and Teams.
• Active Directory
• Windows Server
• Group Policy Management
• Familiarity with networking concepts (DNS, DHCP, TCP/IP)
• Cyber Security Solutions
• Virtualisation

Benefits

• Hybrid Working
• 28 Days Holiday + Bank Holidays = 36 Days Holiday
• Christmas Bonus
• Fantastic Pension Plan
• Great Social Events
• Paid for Training Plans and Qualifications
• Company Sick Pay
• Many More!

If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV!

Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer

Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots