2nd/3rd Line NOC Engineer

Ledbury, Herefordshire
In Technology Group

Title: 2nd Line NOC Engineer
Location: Ledbury, UK (remote)
Position Type: Full-Time
Salary: 40,000 – 50,000+ DOE

About Us:

We are working with a leading provider of innovative IT solutions and services, dedicated to delivering outstanding technical support to businesses across various sectors. We pride ourselves on our commitment to excellence and our collaborative, supportive work environment. We are now seeking a talented and motivated 2nd Line NOC Engineer to join our dynamic team in Ledbury.

Job Description:

As a 2nd Line NOC Engineer, you will play a crucial role in ensuring the stability, performance, and security of our clients’ networks. You will be responsible for monitoring, troubleshooting, and maintaining network infrastructure, providing second-line support to resolve complex technical issues, and working closely with other team members to deliver exceptional service.

Key Responsibilities:

• Monitor and maintain network infrastructure to ensure optimal performance.
• Troubleshoot and resolve 2nd line technical issues, escalating to 3rd line support when necessary.
• Conduct regular system and network health checks.
• Collaborate with the 1st line support team to provide efficient and effective resolutions.
• Perform network upgrades and maintenance activities as required.
• Document technical issues and resolutions accurately and comprehensively.
• Provide remote and on-site support to clients as needed.
• Assist in the development and implementation of network policies and procedures.

Required Skills and Experience:

• Proven experience as a 2nd Line NOC Engineer or in a similar role.
• Strong knowledge of network and server infrastructure, including LAN/WAN, routers, switches, firewalls, and VPN.
• Proficiency in network monitoring tools and technologies.
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Familiarity with various operating systems, including Windows, Linux, and MacOS.
• Understanding of cybersecurity principles and best practices.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CCNA, CompTIA Network+, etc.) are a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Hybrid working opportunities
• Comprehensive health and dental insurance plans.
• Professional development opportunities and support for certification.
• Generous holiday allowance and flexible working hours.
• A positive and collaborative work environment.
• Opportunities for career advancement within the company.

How to Apply:

If you are passionate about network operations and enjoy solving complex technical challenges, we would love to hear from you. Please send your CV and a cover letter outlining your relevant experience and why you are the perfect fit for this role to (url removed).

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.