2nd Line Service Desk Analyst

Leeds, Yorkshire
Strand Recruitment Ltd

Are you ready to take your IT career to the next level? Our client, an industry-leading Managed Service Provider (MSP) based in South Leeds, is looking for a talented 2nd Line Service Desk Analyst to join their dynamic team!

About the Role:

As a 2nd Line Service Desk Analyst, you will play a crucial role in providing exceptional IT support to a diverse client base. You’ll be tackling a variety of technical challenges, ensuring smooth operation and maintenance of IT systems. This is a full-time, permanent position offering a fantastic opportunity for career growth and professional development.

Key Responsibilities:

• Provide 2nd line support for day-to-day IT issues.
• Troubleshoot and resolve issues related to Microsoft 365, Servers, and Networks.
• Implement first-time fixes and manage support requests efficiently.
• Handle both inbound and outbound calls, offering excellent customer service.
• Assist with the setup and maintenance of various IT systems and networks.
• Collaborate with the team to improve processes and deliver top-notch service.

Key Qualities:

• Excellent communication skills with a professional phone manner.
• Strong team player who is adaptable and calm under pressure.
• Passionate about IT and technology, with a customer-focused approach.

Desired Skills and Experience:

• Proven experience with Microsoft 365, Windows Server, and Networking.
• Knowledge of Cyber Security best practices.
• Familiarity with Windows 10 troubleshooting.
• Understanding of Telecoms, Mobile, and VoIP connectivity.
• Previous experience in a 2nd line support role within an MSP environment is a plus.

Benefits:

• Competitive salary: £32,000-35,000 per year.
• Statutory Pension Scheme.
• 25 Days holiday, plus Stats.
• Company social events.
• Modern working environment with air conditioning.

Why Join Us?

Our client is committed to the personal and professional development of their team. You’ll enjoy a supportive and dynamic work environment where your contributions are valued. With dedicated learning time each week, you’ll have the opportunity to expand your skill set and advance your career.

Ready to Apply?

Click apply to avoid disappointment.