2nd Line Support

Godalming, Surrey
Techunite Ltd

Techunite are recruiting for a growing company based in Godalming for a 1st/2nd Line Support Engineer to join the helpdesk. This role offers hybrid remote working, and occasionally there will be some local site visits involved.

Key Experience Considered:

• Experience working in an IT helpdesk environment – 1st and 2nd line
• Experienced Microsoft 365 Administrator
• Experience working with Azure Active Directory and Security Setup for Entire 365 Estates
• Experience maintaining Cyber Essentials / Essentials Plus compliant infrastructure
• Server administration to include Active Directory user and groups, Exchange/Office 365, file shares and permissions.
• Able to effectively communicate with team members, customers and managers and promote ideas and innovation.
• Methodical and adaptable approach to problem solving, must show initiative and resourcefulness when presented with unusual conditions.
• Possess a business-like and professional telephone manner.

Role Responsibilities:

• Support Staff through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Dealing with 1st Line to 3rd Line Support calls via ticket system
• Setting up new users on all systems and applications including but not limited to Google G-suite, AD/Office365, Creative cloud.
• Ensure Computers and Servers are maintained to a high standard and up to date with relevant software.
• Assistance with Server setup and migrations.
• Install and configure computer hardware operating systems and applications Microsoft OS and MacOS
• Communicate with technicians across different campuses to maintain continuity of specification throughout.
• Research and develop custom tools and processes to better manage the above.
• Perform physical checks on workstations and network connections.
• Carry out regular maintenance across the site during holiday periods.

Benefits and Perks:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Free on-site parking
• Local Gym
• Health Care