2nd Line Support Analyst

Inspiring Interns & Graduates

We are looking for an experienced and driven 2nd Line Support Analyst to join our IT Support & Consultancy business based in North London. About the Company:Our client has a very clear vision, to be the “Go To” company for Business IT Related Technology. They want their clients to want to work with them and their competitors to want to be them. A big vision but most definitely achievable.Their clients are their focus and they aim to foster solid relationships by providing exceptional customer service, using their four core values:

1. Quality Service & Performance
2. Efficient & Proactive Relationships
3. Teamwork
4. Transparency & Trust

Our client makes sure that they are at the forefront of all emerging technologies to enable them to provide their clients with the most effective solutions for their business. Our client are partners of the Ingram Micro Trust X Alliance, the premier global community for top performing solutions providers. This allows them to have access to the latest in emerging technologies worldwide. They support over 3500 desktop computers and their users. They are the “Go To” IT consultancy for Cloud Solutions, unrivalled Technical Support & Emerging Technologies.They truly value their employees and embrace the ethos that they are all responsible for the success of the business and that all members of staff make valuable contributions.Our client is very much a family business at heart. Founded in 1983, they are a well- established, growing business that puts an emphasis on employee value and development. They are based in purpose-built offices in Finchley and currently have 20 employees. They are looking for an experienced and driven 2nd Line Support Analyst to join the team.Qualifications/Experience:Must Have

• 3 years as an IT Support Engineer or similar role using Microsoft Technologies
• Hands on experience with Windows/Mac OS environments
• Microsoft Office 365 including Teams & Exchange Online – Advanced
• Mail Security – Advanced
• Microsoft SharePoint – Advanced
• Microsoft & Windows Infrastructure – Advanced
• Windows Server (Active Directory, DHCP, Domain Services, Group Policy, DNS) – Advanced
• Routing, switching & firewall rules – Advanced
• Microsoft Azure Platform – Intermediate
• VPN – Intermediate
• VOIP Configuration – Intermediate

Desirable:

• Relevant Certifications (e.g. MCP, MCSE, ITIL)
• Degree in relevant field (e.g. Computer Science, Networking, Information Systems)
• Linux Systems

Non-Technical Skills:

• Proven track record of collaborative solutions delivery
• Commercial awareness for all “aaS” models
• Services led project management
• Experience in ISO 27001 standards and Cyber Essentials Plus standards
• Documents and project writing abilities

About You:

• Works well under pressure
• Excellent communication, presentation and written skills
• Exceptional customer service
• Able to assess and solve problems proficiently
• Great team player
• Able to work on own initiative
• Diligent attention to detail
• Great time management skills
• Self-motivated
• Ability to prioritise tasks
• Personable

Remuneration & Work Hours:

• Full-Time
• Office & home based (to be discussed further at interview)
• Must be willing to travel to clients
• 8-hour shift to be worked within core hours of 8:30 and 18:00
• Shift assignment would be discussed further at interview
• £28K – 35k per annum based on experience