2nd Line Support Technician

Shrewsbury, Shropshire
Connexa

2nd Line IT Technician – MSP

• An exciting opportunity has arisen for an IT Support Engineer to join our team of dedicated and friendly professionals who support a wide range of SME clients with a caring, efficient and customer-focussed IT service.
• Reporting to the Head of IT Services, you will be able to install, repair and configure computer workstations, servers and local area networks, as well as test and operate them, monitor their performances, troubleshoot and diagnose any problems. You will be supporting users at all levels and capabilities including directorship during your duties both on our helpdesk and when working at our client’s sites.
• The successful candidate will have excellent interpersonal and communication skills, excellent technical knowledge, a proactive hands-on approach to problem solving, plus the ability to prioritise and work well under pressure. We support a wide range of different technologies in various industry sectors, making it crucial to be adaptable and willing to learn new skills.

Your duties will include:

• Providing primarily remote support from our helpdesk across various technologies to meet our customers’ expectations for quality and technical capability.
• Working with your colleagues in managing a fast paced ticketing system and taking ownership where required to meet our customer satisfaction values.
• Travelling to client sites when required to carry out various duties.
• Be part of a very small out of hours on call rota for business critical emergencies.
• Troubleshooting incidents in order to accurately isolate the cause and providing working solutions.
• Installing and configuring local area data communication networks following organisation standards.
• Installing, operating and maintaining network services, routers, firewalls, switches and other network devices following technical plans.
• Maintaining servers and network hardware including software diagnosis on workstations, carrying out both hardware and software repairs as necessary.

The ideal candidate will possess the following skills and qualities:

• Excellent hardware and software technical knowledge with proven IT industry experience.
• Software – Windows 7 and above, Windows Server , Exchange Server, Active Directory, networking and bespoke customer software.
• Hardware – servers, desktops, laptops, mobile devices, switches, routers and firewalls.
• Ability to apply knowledge of current research, innovations and theory in specific fields.
• Excellent customer service skills.
• Excellent problem solving skills.
• Excellent interpersonal and communication skills, both written and verbal.
• Work with professionalism and flexibility, able to work well under pressure.
• Able to prioritise, multitask and manage own workload as well as participating as part of a team.
• Full driving licence with use of your own transport is essential.
• Successful candidate must have a clear DBS record and will be required to pass a security screening and vetting process.
• Cyber Security exposure
• Watchguard Firewalls Certification
• Great 365 working knowledge

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• IT: 3 years (preferred)

Work Location: In person (Shrewsbury)

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK’s fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.