3rd Line IT Support Engineer

Oxford, Oxfordshire
Akkodis

3rd Line IT Support Engineer

Oxfordshire / On-Site with occasional travel

40,000 – 45,000 + bonus, share scheme, private dental and medical, a generous pension and more

Full Time / Permanent

The Role and Company

My client, a well-established professional services organisation, is looking for an experienced 3rd Line IT Support Engineer to join their small but growing in-house IT Team. The role will be a combination of both support (2nd and 3rd Line) and exciting project work working closely with the IT Manager and other IT Engineers.

The role will be based just north of Oxford with very occasional travel to other offices in the UK.

Responsibilities

• Configure and deploy infrastructure items including servers, networks, and all IT peripherals, for example: printers, scanners, mobiles devices, laptops and thin clients.
• Monitor and manage the IT systems using appropriate tools, and with the aid of the IT suppliers where appropriate, in order to maximise performance and uptime.
• Be an effective point of contact for internal IT, resolving issues or referring to 3rd parties as appropriate
• Support the Helpdesk Team – providing escalation to telephone support, and 1st – 3rd line support as this role is the primary escalation / cover point for the 1st/2nd line Helpdesk team.
• Identify areas where improvements can be made in the IT service.
• Take responsibility for assigned Projects and deliver them to time, cost and quality.
• Maintaining a high level of Cyber Security awareness and being proactive in securing our infrastructure and systems.
• Mentor and train other members of the Internal IT Team.

Skills and Experience required

• Previous IT support experience, ideally 3rd line level but strong 2nd line experience is considered
• Good team player with flexible approach to working environment
• Experience with VMWare virtualisation and ideally some Citrix knowledge
• Experience supporting and implementing Microsoft Windows Server and Microsoft SQL
• Supporting Microsoft Office 365 including: Email, Teams, OneDrive, SharePoint
• Good working knowledge of Multi-Factor Authentication
• Good working knowledge of networking: Firewalls, Switches, Patching and Wi-Fi
• Experience of supporting backup tools such as Veeam
• Supporting Domain Services including Active Directory and Group Policy
• Ability to deliver major system upgrades, complete change control and project work
• Good documentation skills with an eye for details and accuracy: technical change
• controls, user guides, business processes, standards, policies and procedures

Please apply via the link or contact (url removed) for more information.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.