3rd Line Support Engineer

Newcastle Upon Tyne, Tyne And Wear
Reed

An exciting opportunity is available for an experienced 3rd Line Service Desk Engineer to join my client’s vibrant Service Desk Team. The 3rd Line Service Desk Engineer will have fantastic opportunities to grow, develop, and progress into their dream career, with full support from the Company.

The Business

The Business is a locally founded company, operating on a national scale. They pride themselves on providing research-led IT services to clients, from outsourcing Corporate IT with their managed services, to complementary Cyber Security services.

The Mission

Following a period of strong growth, the Company is expanding and looking to bring in an additional 3rd Line Service Desk Engineer, to work collaboratively with the existing Service Desk Team Lead.

The Role

The 3rd Line Service Desk Engineer will be the final point of escalation and act as a source of technical expertise. The Engineer will be focused on technical resolution of tickets, building technical processes and procedures, and work across both on-premise and cloud technologies.

Responsibilities include:

• Providing guidance to Service Desk staff on ticket resolution.
• Formalising and adding process and procedure to BAU Service Desk functionality.
• Ensuring technical processes and procedures are adhered to in ticket resolution.
• Escalation for 2nd line Technical Engineers.
• Resolving 3rd Line Tickets.
• Performing Service Desk duties when required.
• Contributing to a technical knowledge base.
• Providing feedback to the Project and Service Operations Manager on all technical aspects of service desk.
• Providing support to implementations team when required

About YOU

What we’re looking for in our ideal candidate is a pro-active personality who loves to learn, cares for career growth, and enjoys collaborative working! The Company harbours an uplifting, positive environment, pushing their employees to THRIVE.

The candidate should have technical familiarity in most of these areas:

• MS Windows Server: Active Directory, DNS, DHCP, Group Policy & Certificate Services.
• Storage: FileServers, Shares, NTFS Permissions.
• Citrix: Virtual Desktop and Apps, XenApp/Desktop, Netscaler.
• MS SQL Server: DB Troubleshooting, Backup and Restore.
• VMWare: ESX 6.7 Hosts, iSCSI Storage connectivity, Virtual Machines.
• MS Office365 Admin: Exchange Admin, AAD, SharePoint Admin
• Backup and Restore: Veeam, Zerto, Volume Shadow Copies

Exciting Benefits

The Company offers a fresh, open working space based in Central Newcastle, and has a strong emphasis on development and progression. Whatever your interest – from Cloud paths to Cyber Security – be assured that you will receive unparalleled support and dedication to your professional success.

More exciting benefits including:

• Unlimited annual leave
• Frequent company days out (outside of annual leave allowance)
• Clear career development plan
• Fully paid training and certifications, plus 1 day a month for dedication to training
• Private GP Healthcare
• Perkbox membership

Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn “Sania Mander”

You must be fully eligible to work in the UK to apply to this position.

Sponsorship is not provided for this role.