3rd Line Support Engineer – MSP

Cambridge, Cambridgeshire
OLIVER MARKS CONSULTING LTD

3rd Line Engineer

Cambridge

£50,000 – £55,000

Oliver Marks Consulting are currently representing a great MSP based in Cambridge. They are looking to take on a new 3rd Line Engineer to join them on a permanent basis.

My client prides themselves on great customer service and have an extremely loyal customer base that is constantly expanding. Their business model in this industry is fantastic with a steady stream of new clients coming on board. Any candidate getting into the business at this stage can expect a really great career path and to really help to grow and shape the business in the next few years.

To be successful in this role you will need a good grounding in Microsoft technologies and a strong technical understanding of the most of the following

• Microsoft 365 (Exchange/SharePoint/Teams/AAD/Desktop Apps)
• Migration to Microsoft 365(data/email/accounts)
• Scripting (Powershell, Windows command)
• RMM/Remote control MSP Tools (Automate, Control)
• Ticket management (Zendesk)
• Network troubleshooting (switches/routers/firewalls/WiFi/DNS/DHCP)
• Server and Desktop O/S support, upgrades and migrations (Microsoft Windows)
• Servers and PC equipment (Dell/HP)
• IP Telephony (3CX/Teams)
• Network equipment (Watchguard/Ubiquiti Unifi/Mikrotik)
• Domain/website hosting (20i/Wordpress)
• Information/Data Security (MFA/SSO/Anti-Malware/Backups)
• PSA MSP Tools (ConnectWise Manage)
• Servers and PC equipment (Apple)
• Server and Desktop O/S support, upgrades and migrations (macOS and Linux)
• Cloud Services (Acronis/Exclaimer/MailAssure)
• Cloud Services (Azure/Google Workspace/Amazon Web Services)
• Information/Data Security (Cyber Essentials/IDP)

Due to the nature of their business they do expect candidates to have a wide-ranging technical skillset and although they aren’t looking for a jack of all trades, they are looking for candidates to have foundation knowledge across Infrastructure and Networking. A candidate that can use problem solving skills to work around a problem is essential.

If you would like to know more about this fantastic opportunity, please apply, or better yet give me a call to discuss on 01473.598098.