DDaT – IT Operations Centre – Senior ITOC Operations Analyst (Senior Onboarding Analyst) Full Time

The Home Office

Salary: £41,600 – £48,792

National: £41,600 – £44,512 – £45,600 – £48,792 (Recruitment and Retention Allowance Successful candidates with exceptional skills and experience may apply for an additional Recruitment Retention Allowance between £3,000 and £8,300

Job summary

Senior ITOC (IT Operations Centre) Onboarding Analyst, (Senior Operations Analyst): You will be part of DDAT’s cutting-edge IT Operations Centre (ITOC) function which conducts real-time monitoring of the core technology, infrastructure, applications and services within the Home Office, providing a consolidated single operational view of the Home Office technical estate and facilitating 24/ 7/ 365 support and recovery.

Your role will be in Onboarding new services into the ITOC and will be part of a team focused on providing an industry-leading approach to technical estate management, exploiting the latest technologies, techniques and service management best practices to provide innovative solutions for real-time monitoring, automation and industrialisation of services.

Job description

You will work closely with your team and others such as the Service Desk, Incident Managers, Project Managers, Service Transition, suppliers and the Cyber-Security Operations Centre (CSOC), to ensure services are effectively monitored, incidents are addressed, and services are restored within agreed service level agreements.

You will provide input into ITOC management activities such as workforce planning, recruitment, performance management and continual service improvement activities.

Where business needs allow, some roles may be suitable for a combination of office and home-based working.? This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity, by Spring 2024. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details).

Recruitment and Retention Allowance (RRA)

This post is eligible for DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment Retention Allowance between £3,000 and £8,300. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.