Facilitation Lead

Decoded

About Decoded

We are Decoded, the pioneers of transformative technology education. We democratise cutting edge skills. We help transform traditional businesses into tech companies. We give our learners the skills and confidence to embrace the future of work.

Our products and methodologies have been shaped through our collaboration with some of the largest and most technologically progressive organisations in the world. We use the intelligent, ethical and creative application of technology to lay the foundations for a more productive and promising world – one with unlimited possibilities.

Overview

As a Facilitation Lead you will lead a team of technologists and expert facilitators whose passion and skills for teaching as well as their technical expertise sets Decoded apart from its competitors. You will lead the delivery of our Mindset curriculum across topics within data science and analytics, digital transformation and new technology, cyber- and data security, and ways of working.

You are passionate about leadership education and the impact of learning for individuals and organisations. You understand how to communicate that if the learner succeeds, the organisation succeeds. You will be responsible for leading facilitation capability within Decoded to deliver an exceptional educational experience to our learners – creating a highly motivated team that puts the learner experience at the heart of our mission and culture.

As an individual you are able to lead experts across multiple digital and technical domains and work alongside them to create a culture of learner centred education. You are able to communicate technical topics to leaders within business without technical jargon. You are not expected to be an expert but you will be willing and able to learn about Digital and Data technologies.

To achieve this you will lead, measure and observe the development of facilitation skills, working alongside your peers to continually measure, improve and motivate our facilitator community to use innovative teaching practices to ensure we deliver virtual, in person and blended learning experiences to the highest of quality.

Accountabilities

As Facilitation Lead at Decoded, you are accountable for Mindset facilitation training, quality, and learner satisfaction.

Additionally, you will be responsible for the development of onboarding and managing relationships with internal and freelance colleagues on our facilitation team.

Specific Role & Responsibilities

Teaching

• You will facilitate Mindset workshops and immersions regularly against the scheduled calendar across all Mindset content

• You will facilitate sessions for new and existing clients, senior leaders, and large audiences both virtually and in person

• You will pilot newly developed content to launch with high quality, to model facilitation, and to feedback on product development

Team training

• Your role will be to ensure that our Associate facilitators are highly proficient in delivering world class learning experiences, setting clear standards of performance

• You will use the results of learner feedback to target strengths and areas for improvement through training and coaching our Associate facilitators one to one and in group settings

• Provide formative feedback based on workshop observations

• Organise and in some cases deliver training to improve facilitation and andragogy practices

• Collaborate with client management team members to ensure facilitators are trained and understand context of sessions they are facilitating

Observation / Coaching

• You will observe facilitators regularly to monitor quality of delivery and content in relation to the best practices

• You will observe workshops led by other teachers to identify areas of excellence and areas for improvement

• You will monitor learner feedback on workshops and immersions to identify strengths and weaknesses of the facilitators and feedback to the development team content that needs improvement

• You will be responsible for the observation, mentorship and training of all teaching team members within Decoded

• You will champion and empower a culture of continuous learning and improvement

Who are you?

Essential:

• Passionate about our mission to bring technology education to the wider world

• A technical subject matter expert, for example data scientist, software engineer or security specialist with exposure to code, version control and cloud deployment in a professional setting

• A versatile public speaker and educator able to adjust to different audience sizes, seniority levels and contexts

• Knowledgeable and understanding of learning design methodologies, assessment, and evaluation

• Data driven in the way you work and think able to lead improvement through data insights

Bonus:

• You will have worked with corporate clients

• You have worked in a professional training setting across numerous client domains and vertical such as finance, retail or technology

• You are experienced with agile/iterative ways of working

• You are a team builder with a track record of establishing and maintaining positive working relationships within teams working in a global and diverse environment

Skills & Behaviours

Your performance will be measured by and driven by a mindset built on:

• Striving for excellence in everything you do. You don’t accept mediocrity in yourself or the team around you.

• Building brilliant, collaborative and productive relationships with colleagues and partners alike.

• Solving problems elegantly and creatively: “find a way or make a way”.

• Taking accountability for your own success, and the success of others.

Team & Reporting Structure

This role will report into the Mindset Product Director, with regional line management as necessary. The holder of this position will be part of the Mindset Product Team.

Day-To-Day

We are a global workforce currently working a blend of remote and office working. Remote and flexible working has always been part of our culture and will continue to be encouraged. Our working hours are typically from 9am-5pm Monday – Friday in the time zone you reside in, however you will be in control and responsible for your time. You will plan your working day around the best outcomes for success, identifying and prioritising projects against business needs. For this position to be successful, weekly working hours must overlap with both GMT, EST, and occasionally HKT time zones to collaborate effectively with the global team.

Apart From The Above, Working At Decoded Means You’ll Get:

• 33 days leave per year (inclusive of bank holidays) and extra tenured holiday enabling team members to gain an additional day for every year you are with us (after the first 2 years) up to a maximum of 8. We also close the office for 2 full weeks at Christmas at Decoded’s discretion which does not come out of your holiday allowance.
• Flexible working, including work-from-home
• Modern, flexible and fully serviced offices at WeWork in Spitalfields, London
• Company pension/retirement contributions
• Health care including dental, medical, and vision and to help you prioritise your wellbeing
• Travel insurance
• An array of social events and all company gatherings
• Continuous learning and development. You will be challenged with lots of responsibility and exciting projects in an environment that encourages learning
• A work environment that values creativity, personal growth and collaboration
• Free monthly lunches
• Laptop and virtual work equipment kit provided

Benefits may differ slightly depending on your location of residence.

Decoded is committed to safeguarding and promoting the welfare of, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.