Head of Colleague Experience

Virgin Money

Business Unit: Technology Operations & Cyber Security (TOCS)
Salary range: Competitive

Take control of your career. Live a life more Virgin.

Our Team
The overarching ambition for our COO remains – leverage the power of technology to deliver superb products and services for our customers. TOCS plays a critical in that pursuit, specifically, protecting our organisation and its critical data from cyber criminals as well as managing all technical services used by colleagues and customers alike.

Through our Purpose lens, make huge strides towards making our customers happier about money through better stability for colleagues servicing customers and better security, stability and performance for the customer themselves.

Reporting to the Group CISO & Head of Technology Operations, our Head of Colleague Experience plays a critical role in driving a material and measurable improvement in our Colleague Desktop/Digital Experience across Virgin Money. A highly visible role across multiple stakeholder groups, the HO plays a pivotal role in overseeing and managing our end user computing environment.

What you’ll be doing

• Develop and implement a strategic vision for end user computing aligned with organisational goals, considering emerging technologies and industry best practices.
• Play a crucial role in executing a comprehensive end-user computing and helpdesk strategy; driving improvements in user experience.
• Lead a skilled team of professionals responsible for desktop support, application management, device provisioning, and user training. Foster a collaborative, innovative and customer-centric work environment.
• Drive the selection, deployment, and optimisation of end user computing technologies, including operating systems, productivity tools, and collaboration platforms.
• Establish and enforce security policies and procedures to safeguard end user devices and data. Ensure compliance with industry regulations and standards
• Continuously improve the end user experience by evaluating and implementing user-friendly technologies, optimizing system performance, and addressing user feedback.
• Manage the budget for end user computing initiatives, optimising costs while ensuring high-quality services and support.

We need you to have

• Extensive, proven leadership experience in a Technology Leadership role with the ability to both manage and inspire a team of technology professionals.
• Proven experience leading an internal service desk and implementing IT helpdesk strategies.
• Strategic thinking and ability to align technology initiatives with business objectives.
• Effectively leads within a complex ecosystem of technology, vendors and other stakeholders.
• Proven experience in managing complex projects & technology initiatives.
• Effective communicator, ability to engage inclusively through a range of communication channels and forums with excellent networking and influencing skills to drive effective planning and delivery of projects.
• A track record of working with and reporting to Leadership Team and executive level management.
• Customer centric leader, proven experience within end user computing or a related field.
• Working knowledge of IT infrastructure, Security and emerging technologies.

Red Hot Rewards

• Generous holidays – 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
• Up to five extra paid well-being days per year
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market-leading pension
• Free private medical cover, income protection and life assurance
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness
• Ability to work anywhere in the UK (where the role allows)

And there’s no waiting around, you’ll enjoy these benefits from day one.

Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We’re all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We’re putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people’s lives. We strive to create positive experiences for our millions of customers and our purpose, ‘Making You Happier About Money’, underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we’ll need you to confirm you have the right to work in the UK.

If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.