Head of IT Support – Permanent – South West Essex Full Time

Robson Bale Ltd

Head of IT Support

Location: South West Essex (On-site, 4 days per week)
Salary: £40,000 – £55,000 per annum (Permanent)

About the Company:

A dynamic and growing organisation based in South West Essex is seeking a talented and experienced Head of IT Support to lead their IT support team. This is a fantastic opportunity to join a customer-focused company that prides itself on delivering high-quality IT services and support. If you’re a highly motivated IT professional with strong leadership skills and a passion for providing excellent service, we want to hear from you.

Role Overview:

As the Head of IT Support, you will play a crucial role in managing and leading the IT support function. You will oversee the daily operations of the IT support team, ensure the efficient handling of support tickets, and provide hands-on assistance with technical issues when needed. Your role will be pivotal in maintaining a smooth IT environment for both internal users and external customers.

Key Responsibilities:

Team Leadership & Management:
Lead, mentor, and manage the IT support team, ensuring high performance and professional development.

Ticketing System Management:
Oversee and manage the IT ticketing system, ensuring tickets are assigned, tracked, and resolved in a timely manner.

Hands-on IT Support:
Provide hands-on support across a wide range of IT functions, including desktop support, server management, and troubleshooting technical issues.

Desktop Support & General IT:
Act as a point of escalation for the team on complex desktop and general IT issues, ensuring seamless support for both internal teams and customers.

Server Management & Migrations:
Manage server operations, upgrades, and migrations to ensure optimal performance and minimal downtime.

Security Awareness (Preferred):
Experience or interest in IT security is highly beneficial, as you will contribute to maintaining the company’s cybersecurity posture.

Customer Support:
Collaborate closely with customers to understand their IT needs and deliver outstanding support services, maintaining excellent customer relationships.

Essential Skills & Experience:

Proven experience in a similar IT Support Manager or Service Manager role, with hands-on experience in desktop and general IT support.
Strong leadership skills, with the ability to lead a team and manage multiple tasks in a fast-paced environment.
Proficiency in managing IT ticketing systems and ensuring timely resolution of issues.
Experience with server management, migrations, and upgrades.
Excellent problem-solving skills and a proactive approach to IT support challenges.
Strong communication skills, with the ability to liaise effectively with both technical and non-technical stakeholders.
Preferred: Experience or knowledge in IT security best practices and protocols.

What We Offer:

Competitive salary of £40,000 – £55,000 per annum, depending on experience.
The opportunity to work 4 days on-site, providing a balanced work environment.
A hands-on, diverse role where you will have a direct impact on IT operations and customer success.
A supportive and collaborative team environment with opportunities for professional development.
How to Apply:

If you are a driven and experienced IT support professional looking for your next challenge in South West Essex, apply now to join our team! We look forward to hearing from you.