ICT Support Assistant

Rowley Regis, West Midlands
Black Country Housing Group

ICT Support Assistant

Are you passionate about ensuring equitable access to technology? Do you thrive in a dynamic environment where no two days are the same? Black Country Housing Group (BCHG) is seeking a skilled ICT Support Assistant to join our team on a 9-month fixed-term contract. This is an excellent opportunity to contribute to the effective implementation, maintenance, and support of our ICT systems while providing exceptional service to our internal and external stakeholders.

Contract: Fixed-Term Contract – April 2024-December 2024

Location: Primarily based at our head office, with some remote working opportunities available. Occasional travel to our various sites may be required to provide on-site support for ICT issues.

Hours: 35 hours per week

Salary: £25,243.40 per annum

Responsibilities include:

– Act as the primary point of contact for the ICT Helpdesk, resolving 1st and 2nd line requests promptly.

– Maintain awareness of SLAs and ensure timely resolution of helpdesk calls.

– Assist with security monitoring of BCHG systems and respond to cybersecurity threats.

– Configure and deploy new devices for users, ensuring appropriate access and permissions.

– Conduct ICT inductions for new colleagues and provide ongoing support as required.

– Keep ICT system documentation and asset database up-to-date.

– Manage Mobile Device Management (MDM) solutions and all associated devices.

– Provide training to colleagues on devices and applications as necessary.

– Support all BCHG group sites and manage Active Directory and SharePoint rights.

– Assist with printer/copier support and management of print spoolers.

Experience and Knowledge Required:

– Familiarity with Windows Server, Active Directory, and Microsoft Azure.

– Proficiency in PC, laptop, and terminal configuration.

– Basic networking knowledge and experience with RMM platforms.

– Full UK Driving Licence.

– Understanding of Microsoft Exchange Online, Office 365, and Windows operating systems.

– Basic knowledge of VMware/Hyper V and network security.

– Ability to work flexibly, including evenings and weekends if necessary.

Why Join BCHG:

In return for joining us as our ICT Support Assistant, we can offer a range of benefits including:

• 28 Days Annual leave per year (pro-rata), plus bank holiday entitlements so you can have a well-earned rest
• Hybrid Working Opportunities – helping you to work in the most effective way for you
• Staff recognition scheme because hard work doesn t go unnoticed
• 100% Annual Attendance Reward to reward you for being there for our customers
• Annual Pay Review ensuring your pay reflects what s happening in the market
• Access to an Employee Assistance Programme which provides free, confidential support in health, wellbeing, financial and legal matters because sometimes, we all need a helping hand
• Life assurance In case the worst should happen
• A broad learning and development programme to help you be the best that you can be
• Access to an attractive contributory pension scheme giving you peace of mind about life after work.

As part of our team, you will have the opportunity to contribute to our values-driven culture and make a positive impact on the communities we serve.

If you are passionate about technology and eager to join a supportive team dedicated to excellence, we encourage you to apply.

Please review the attached Job Description and submit your application form and CV outlining your relevant experience and why you are interested in this position. The deadline for applications is Monday 18th March 2024. Interviews will take place at our Head Office on Thursday 21st March 2024.

We are committed to ensuring equal opportunities throughout our recruitment process. If you require any reasonable adjustments to participate in the interview process, please let us know when you submit your application. We will gladly accommodate your needs to ensure a fair and accessible interview experience.

About Us:

We have over 2,100 homes across the Black Country and Birmingham and a purpose-built Residential Care Home. We support our local communities by offering free services that help individuals with self-achievement and aspiration through our career development, training and employment services.

Founded in 1974, we have grown significantly both in terms of the number of homes we rent and the breadth of other housing related services we now offer. We help thousands of customers every year making a real difference to their lives.

At Black Country Housing Group our values are not just a set of words but are at the heart of the way our organisation works and how our colleagues interact in their day-to-day activities. We are committed to developing and supporting our colleagues and have sustained Gold recognition from Investors in People. We are proud to be recognised as a Disability Confident Employer and are always reviewing how we can be more inclusive.