Infrastructure Analyst

Diss, Norfolk
Hays Specialist Recruitment Limited

Your new companyOur client is a well-established international organisation in the healthcare industry, providing integrated veterinary care through multiple business areas. They are currently seeking a skilled Infrastructure Network Engineer to join their team at their Support Office. This is an excellent opportunity to contribute to the design, implementation, and maintenance of their expansive network infrastructure. Your new role

• Act as the point of escalation for Business as Usual (BAU) operations and project delivery, ensuring timely and effective resolution of complex technical issues.
• Provide support for Exchange, Office 365, Hyper-V, and other Microsoft server stack technologies.
• Attend Change Advisory Board (CAB) meetings, offering expert advice on infrastructure changes and ensuring smooth implementation.
• Manage and maintain Active Directory (AD), ensuring accurate configuration of user accounts, security groups, and permissions.
• Monitor server health and hardware, proactively identifying and resolving potential issues to ensure optimal performance and availability.
• Support MPLS, SD-WAN, Meraki, and other networking technologies, troubleshooting connectivity issues and optimizing network performance.
• Assist with the deployment of new services and solutions, following the ITIL v4 framework.
• Collaborate with the IT Service Desk, providing guidance and support to resolve complex incidents and problems.
• Participate in projects related to service design, service transition, continual service improvement, and operational initiatives.
• Contribute to the operational maintenance of the Configuration Management System (CMS) and ensure accurate and up-to-date data.
• Investigate and diagnose complex issues at a 3rd line level, ensuring effective resolution and minimizing downtime.
• Participate in a planned on-call support rota and occasionally provide essential out-of-hours support as required.

What you’ll need to succeed

• Proven experience in a senior 3rd line analyst or similar infrastructure support role.
• Extensive knowledge and hands-on experience with Microsoft Windows Server Operating Systems (version 2016 and above), Microsoft Office 365/Exchange 2016, Hyper-V, and Active Directory management.
• Strong understanding of cyber security principles and the ability to promote awareness within the organization.
• Experience supporting enterprise and operational technology networks.
• Excellent problem-solving and analytical skills, with the ability to work under pressure and prioritize tasks effectively.
• Strong communication skills, both verbal and written, with the ability to convey technical information to diverse audiences.
• Project Management Skills.
• Hold a valid UK driving license as occasional UK travel will be required.

What you’ll get in return

• Competitive salary range of £40,000-£50,000 (DOE) along with a comprehensive benefits package.
• This includes 6.6 weeks of holiday,
• A buy/sell holiday scheme and additional holiday entitlement with each year of service,
• Enhanced maternity/paternity/adoption leave
• Generous staff discount on pet care and products

What you need to do nowIf you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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