Infrastructure Engineer

St. Ives, Cambridgeshire
Kameo Recruitment Ltd

Are you looking to provide world class infrastructure support to a range of exceptional clients?

Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career?

Are you all about top quality work and providing the best client experience?

If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients’ requirements are met accurately and efficiently.

This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire.

In return you will get

• Annual leave 33days (inc. 8 bank hols)
• 24/7 Free access to all courses on Udemy for Business
• 5% & 5% Pension.
• 4x Death in service
• Store discounts.
• Cycle to work.
• EV scheme (after 2 years service)
• Referral programme
• Free onsite parking

Duties & Responsibilities of the Infrastructure Engineer:

• Work as a technically experienced and knowledgeable member of the Infrastructure Team.
• Provide prompt, accurate, and consistent communication to colleagues and clients.
• Learn and understand every intricate detail of a client or collection of clients’ systems and infrastructures and update and maintain client documentation.
• As a key member of the onboarding team you will be responsible for assessing and
• comprehensively documenting current systems and infrastructure.
• Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary.
• Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation.
• Excel and perform comfortably to high standards with little intervention and assistance.
• Continuously improve knowledge and understanding across the various software and hardware technologies.
• Liaise with 3rd party support for ticket resolution as appropriate.
• Work with our Sales team to advise on and propose improvements to client infrastructures/systems.
• Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents.

What you will need to succeed as an Infrastructure Engineer:

Relevant IT qualification for example NVQ, Diploma or Degree.

MCSA Windows Server 2016-22 or equivalent

MTA: Networking, Security and Windows Server Administrator Fundamental.

Microsoft Certified: Azure Fundamentals

Microsoft 365 Certified: Fundamentals or equivalent

Microsoft Exchange qualifications

Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory.

A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies.

Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet.

Virtualization technologies -VMWare, Hyper-V, Citrix.

Experience in cloud technologies such as Azure, AWS and Google Cloud.

Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync.

Backup/ disaster recovery- Cove data protection, Veeam.

Endpoint Security and Management – SentinelOne.

Experience designing, installing, and supporting VOiP systems and technologies.

Experience of working with a variety of clients across multiple industries.

Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals.

A good understanding of GDPR principals.

Core understanding of Cyber Security principals.

If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.