Infrastructure Engineer

Fuel Recruitment Limited

Infrastructure Engineer Permanent London Up to £55,000 Per Annum

Join an exciting established IT Support company, working with clients across various sectors providing both MAC and PC support for a wide range of clients. They are eager to support your growth and development and will pay for training.

As a Senior Infrastructure Engineer, you will be integral in a growing team, responsible for maintaining the infrastructure and security of a diverse range of clients while spearheading technical projects.

This position is ideal for a candidate who has already held a senior support role, possesses strong infrastructure skills such as a thorough understanding of Windows Server and AD domains, and is eager to take the lead on projects while mentoring junior team members.

Key Responsibilities

• To be the senior member of the team responsible for all incoming client requests, triaging and attempting resolution on the majority of 1st 3rd support requests via phone, email, and remote tools all while providing an exceptional client experience.
• Troubleshoot complex technical issues, ensuring minimal downtime.
• Lead and coordinate escalated tickets, collaborating with the IT team and external vendors.
• Manage and maintain servers, storage, network, and security infrastructure.
• Lead upgrade and integration projects for clients.

Qualifications and Skills

• Extensive IT infrastructure experience, preferably in an MSP environment, including servers, storage, network, and security technologies.
• 10 years minimum commercial experience.
• Proficient with on-premises to cloud migration is essential for this role.
• Experienced in Exchange Migration.
• Open-minded attitude to new technologies and maintaining technical training/certifications
• Proficiency in Windows Server, AD Domains, GPO management, networking, and cloud platforms (Azure, Azure, InTune, Admin, AWS, O365).
• Strong problem-solving skills and ability to communicate technical information effectively.
• Familiarity with ITIL, Prince2, or Agile methodologies.
• Excellent TCP/IP & network troubleshooting.
• Proficiency with Cyber Security or Cyber Essentials are a plus.
• Certifications in Microsoft, VMware, Cisco, or relevant technologies are a plus.