IT Degree Apprentice

QA Ltd

Employer description:

Based in London with our head office in Bath, Tivarri is a cybersecurity and cloud computing consultancy, focused on providing cloud services for financial services organisations.

Overview:

We are now looking for an eager candidate to join us as a IT Degree apprentice.

Salary: £26,000 per annum.

Main Responsibilities:

• To work on the Helpdesk dealing with customer’s IT issues and ensure helpdesk systems, logs and records are kept up to date
• To provide an initial analysis and work to provide a first fix for the customer whenever possible.
• Escalate issues and alert a senior member of staff as appropriate
• Be aware of Service Level Agreements and monitor performance against them
• Be able to diagnose technical faults quickly and accurately using the remote access diagnostic tools available
• Looking at more complex technical issues
• Involved of new technology for customer projects

Desirable skills:

• Excellent customer facing skills
• Good telephone manner
• Basic knowledge of Microsoft Windows and associated applications e.g., Microsoft Office
• Attention to detail
• Good communication, problem solving and technical writing skills.

Personal qualities:

• Able to work as part of team
• Not to be afraid to ask questions
• Honesty – we pride ourselves in being honest with each other and our clients

Entry requirements:A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include:

• Two A levels in one or more similar subject.
• Level 3 apprenticeship in a similar subject.
• International Baccalaureate at Level 3 in a similar subject.
• BTEC Extended Diploma in a similar subject.
• A work experience route (2-3 years) in a similar subject-related role.

‘Similar subject’ relates to areas directly relevant to or commensurate with ‘Digital and Technology Solutions’. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc.

Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject.

Company Perks:

• Structured training
• Close to transport
• Company pension
• Microsoft exams provided upon agreement
• Increase pay with each pre-agreed Microsoft exam passed, this can be worth up to £4k per annum in salary increases
• Exposure to wide range of technologies, including servers, data centres, networks and security
• Free tea & coffee

Future prospects:

Most apprentices end up staying with the business for the long term. As an employer we are happy to continue to support learning, this can mean going from Level 3 to Level 4 or above. We are currently supporting apprentices through degrees and a Masters track also available. We look for candidates that like to continue to learn and progress throughout their career.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.

Apply now!