IT Engineer

Sittingbourne, Kent
New Appointments Group

Are you an experienced IT Engineer looking for a new challenge? Based in Sittingbourne, Kent (with a planned move to Aylesford, Kent later in 2024), this standalone role offers the chance to take charge of our client’s IT solutions, directly reporting to the Technical Director.

What You Will Do:

• Offer troubleshooting support across all internal IT-related queries, including hardware like phones and photocopiers.
• Diagnose network issues, identifying risks and implementing strategic improvements to IT infrastructure.
• Ensure the security and integrity of the network, including cyber security measures and backup protocols.
• Coordinate with third-party providers for software, hardware, and services.
• Manage and configure WinMan ERP system, including SQL reporting.
• Oversee the setup and maintenance of servers, PCs, and related infrastructure, adjusting as needed for staff changes.
• Install and manage peripheral devices across the network.
• Schedule and conduct upgrades, maintenance, and updates for software and hardware.
• Analyse user feedback, developing support processes, user manuals, and training materials.
• Maintain and test our backup maintenance program to ensure functionality and reliability.
• Engage in various project work, contributing to the growth and efficiency of IT operations.

What We’re Looking For:

• Relevant IT qualification (e.g., IT Degree, BTEC National Certificate/Diploma for IT Practitioners, Microsoft Certification) or equivalent experience.
• At least 2 years of relevant experience, ideally in an environment utilising ERP systems.
• Proficiency in SQL-based programming and a good command of MS Office.
• Comprehensive knowledge of IT infrastructure within a business context.
• Strong analytical, problem-solving, and report-writing skills.
• Ability to work independently, prioritise tasks, and maintain calm under pressure.
• Excellent attention to detail and communication skills, capable of liaising with all levels, including third-party providers.
• Full UK Driver’s license with a car insured for business travel.

What’s on Offer:

• A competitive salary of £30-40k per annum, dependent on experience.
• Monday to Friday workweek, 08.00-16.30 (40 hours per week).
• 20 days of holiday plus bank holidays.

If you’re ready to take on this challenging and rewarding role, apply today!

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