IT Field Technician – 3rd Line

Solihull, West Midlands
PLANET RECRUITMENT SERVICES LTD

POST TITLE: IT Field Technician 3rd Line

LOCATION: Solihull

SALARY: £30k – 35k ( + £5,400 car allowance )

Benefits:

• Company pension
• Free parking
• On-site parking

Responsibilities:

• Playing a pivotal role in ongoing and future projects throughout the Trust.
• Input into the ICT Strategic Development Plan.
• Implementation of new software as per the development roadmap.
• Implementation of new hardware as per the development roadmap.
• Implementation of new service as per the development roadmap.
• Technical input into tenders/budget requirements.
• Monitor the school network and firewall logs for issues and cyber security threats.
• Responsible for the cybersecurity of the school infrastructure.
• Report to the IT Director on the progress of development.
• AD-Hoc technical escalations where required.
• AD-Hoc training to the on-site engineers.
• Covering sites in the event of staff sickness & holiday or where required.
• On-boarding of new sites, including implementation & migration of all services, files & folders & hardware.
• ITIL Service Transition
• Change Management – Manage the change management process and ensure that all stakeholders are protected from any risk that a change may create. Manage the approvals process and be responsible for all steps through to implementation.
• Asset and Configuration Management – Delegated to the Central Maintenance Engineer (CME). Responsible for maintaining the Assets and Configuration (CMDB). Including the active processes required to update devices.
• Release and deployment management
• Transition planning and support – This position is responsible for planning and managing the risks involved during any planned transition to a new service. Our team of project managers will support this position, as it covers the onboarding process of new schools joining the Trust
• Service Validation – Responsible for testing new services before release. This also includes creating and running user acceptance tests and managing the resolution of any issues these may produce.
• Evaluation – Tasked with identifying areas where the targeted process metrics are not reached, auditing processes, and performing reviews

Skills:

• Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server ()
• Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS)
• Experience of Office 365 deployments, migrations, and management
• Virtualisation – Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V
• Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images
• AD – installation, configuration, and management of Local and Azure Active Directory and Group Policy
• High level knowledge of Windows Operating Systems, especially Windows 10 & 11
• Networking – Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous
• Experience of subnetting, VLAN design and implementation is preferable.
• Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices
• Experience with web-filtering & firewall solutions is an advantage, especially Lightspeed
• Knowledge of the Sophos suite, especially anti-virus
• Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security
• ITIL Knowledge

If you are a proactive individual with a passion for IT and possess the above skills, we invite you to apply for this exciting opportunity.

Please note that the successful applicant will also be provided with a car allowance.

Job Types: Full-time, Permanent

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.