IT Help Desk Manager

York, Yorkshire
Recruitment Genius

Join a UK training company as an experienced IT Support Manager. This is an excellent opportunity for someone to help the wider company.

THE JOB:- Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues.- Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.)- Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems- Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.- Manage devices through MDM.- Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions.- Document and maintain accurate records of IT issues and their resolutions.- Work closely with the team and other departments to troubleshoot and resolve IT-related issues.- Ensuring that support tickets are completed promptly and documented correctly.- Hours 8:45 am to 5:30 pm Monday to Thursday; 8:45 am to 5:00 pm Friday.- Role is based in York with occasional trips to Slough and Livingston.

KEY SKILLS & EXPERIENCE:- Experience in IT support, especially network and system administration. – Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.- Experience with mobile device management (MDM) and endpoint security.- Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.).- Experience in asset management.- Experience using terminals and scripting (PowerShell/Command Prompt/Bash ) is desirable but not required.

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.