IT Infrastructure Operations Manager

Liverpool, Merseyside
Liberty Group

Liberty is seeking an experienced IT Infrastructure Operations Manager to be based at our Head Office in Knowsley. You will be working on a full-time permanent basis working 40 hours per week and, in return, you will receive a Competitive Salary Plus Benefits. Reporting to the ICT Director the successful candidate will be responsible for providing excellent 3rd line support to the wider Liberty ICT Teams and business together with management responsibility and day-to-day oversight of third-party partners and suppliers.

Responsibilities for this IT Infrastructure Operations Manager are:

Keep the IT infrastructure operating effectively, including storage, server and network infrastructureEnsuring robust resilience and failover processes are in place to keep failures and downtime to a minimumSecuring Liberty infrastructure and keeping it safe from cyber-attack and other security threatsSetting the IT infrastructure strategy as part of the wider IT strategyEnsure the server, storage, database and network infrastructure remains compliant with the infrastructure strategy24x7 monitoring of the infrastructure together with real time alerting to prevent business impacting downtimeManaging any significant or major incident that may impact on business operationsManaging any changes to the Liberty infrastructure through ownership of the change management processEstablish best practice operational processes with day to day management of Liberty’s infrastructureEnsure sufficient capacity remains within the infrastructure to proactively support the businessManaging costs in line with agreed budgets

What we are looking for in our ideal IT Infrastructure Operations Manager:

The suitable candidate will be accountable for keeping the IT infrastructure operating effectively in line with demanding business requirements this will include storage, server, and network infrastructure in a hybrid on-premise / cloud-based environment.

The successful candidate will have experience and a proven track record in the management of day-to-day IT Infrastructure operations. They will have a demonstrable track record of operating, maintaining, monitoring and supporting a virtualised on-premise and cloud infrastructure and demonstrate experience with Citrix and Azure and be able to demonstrate best practice with regards to infrastructure operations.

To keep Liberty’s infrastructure and systems safe from harm and any internet born threats, the successful candidate will be experienced and expected to demonstrate best practice with regards to infrastructure security and will be expected to play a key part in any change to the Liberty IT environment.

As a leader, the successful candidate will be expected to set vision and direction to change and improve the Liberty IT Infrastructure in line with short, medium and long-term business goals and objectives. You will be expected to take the lead on major IT infrastructure projects whilst balance business goals in accordance with agreed budgets.As a leader, you will be expected to set vision and direction to change and improve the Liberty IT Infrastructure in line with short, medium, and long-term business goals and objectives.

We offer a range of benefits for a rewarding career including though not limited to:

• Pension scheme
• 25 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:
• Life Insurance/Death in service benefit – 2x annual salary value
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

Please note, only candidates who have the right to work in the UK will be considered for this vacancy As part of our recruitment process all employees need to be vetted and undertake pre employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencing employment with Liberty.

If you have the desire to work in a busy and high performing team, why not join us as our IT Infrastructure Operations Manager, click “apply” below – we want to hear from you!

Closing date for applications is the 28th August 2024 (we do however reserve the right to close this vacancy earlier depending on number of applications received).