IT Service Delivery Manager

City, Sheffield
Akkodis

IT Service Delivery Manager

Akkodis are currently working in partnership with a leading service provider to recruit an experienced IT Service Delivery Manager to join a vibrant and growing IT operations team in the heart of Sheffield.

Along with a highly competitive salary there is the flexibility of hybrid working and the opportunity to develop your skills with further training and certifications.

The Role

As the IT Service Delivery Manager you will lead and develop a team of IT professionals to support the performance and overall management of the IT systems that facilitate the operations supporting (Apply online only) end users.

The Responsibilities

• You will oversee the smooth running of hardware, software, database, telephony, web-pages, messaging systems and ensure that a business continuity plan is in place and continually reviewed / improved to support in the event of any incidents.
• You will provide service design and service operation as described by the ITIL framework and ensure all systems evolve to meet changing customer habits and requirements.
• Manage 3rd party / supplier contracts to ensure they perform to agreed deliverables and manage ongoing suitability / costs.
• Take ownership of setting the direction for all key service operation and design functions including the Service Desk for incident management, asset management, desktop and applications support, as well as the management of communications to all customers in relation to service and support.
• Responsible for overseeing vulnerability management of IT systems, including identifying, assessing, and mitigating security risks, ensuring timely patching, and maintaining compliance with security policies to protect organisational data and infrastructure.
• Work with the change management teams to mature and automate release management and change management processes.
• Improve capabilities including disaster recovery, incident investigation and problem management.
• Take ownership of technical documentation, knowledge management and process control
• Mature and develop the existing Service Desk function, service delivery and team performance.
• Lead a team to provide and efficient and effective delivery capability that meets all agreed delivery targets and measures.
• Be an active member of the management team and supporter to the senior leadership team.

The Requirements

• Proven experience as an IT Service Manager
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Expertise in data centre management and data governance
• Hands-on experience with computer networks, network administration and network installation.
• Expert in communicating to a high standard across all forms of media.
• Working knowledge of regulatory issues, such as the personal, and departmental GDPR responsibilities.
• Demonstrable experience in working to ITIL standards.
• Knowledge and experience in adhering to and practicing PCI-DSS, Cyber Essentials & ISO 27001.
• Excellent Microsoft O365 skills
• Good knowledge of all areas of general management, including but not limited to: incident management, problem management, asset management, supplier management, performance management and colleague development & motivation

If you are looking for an exciting new challenge to join an evolving team and play a key role in the continued success of the organisation please apply now.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.