Hybrid – 2 days in office (based in any of their UK regional offices, except London)
The primary purpose of this post is to deliver high quality, IT technical support, and services to the organisation’s staff, working in conjunction with other Teams, and 3rd party support partners.
You will be dealing with complex IT issues, problems, and projects requiring timely action, bringing them to a successful and prompt resolution. All services provided will be delivered professionally, courteously, with high quality customer service and interaction being key to our service delivery model.
The IT Service Desk Senior Adviser will take a proactive approach to support, in identifying and interpreting trends, and recommending appropriate solutions to put in-place. This role also includes ensuring that appropriate measures and controls are in-place from a cyber security aspect.
Key Requirements:
Adhere to ITIL standards and processes Adhere to incident, change, problem and asset
Extensive knowledge of Microsoft systems, M365, Active Directory, Microsoft Azure and associated IT Admin tools
Knowledge of configuration and management of security tools (Microsoft Sentinel, Microsoft Defender, NESSUS, DarkTrace)
Knowledge of Microsoft InTune for deployment of applications, device management and compliance (endpoint security), and policy configuration
Robust knowledge and operation of IT Service Management systems
Basic grasp of PowerShell Scripting
Relevant certifications/qualifications in Microsoft, ITIL
Operational knowledge of cloud platforms (SaaS, Paas, Iaas)
