IT Service Support Lead

Glasgow, Lanarkshire
Michael Page Technology

Are you an experienced and technically hands on Senior IT Support Analyst looking to take the next step in your career working with a truly fantastic business with ample development opportunities and a host of market leading benefits?

If so please read on .

Client Details

A fantastic, thriving and growing business.

Description

You will be working within a very strong technical support function as a Service Support Lead overseeing 2 members of staff. You will also be working within a company that really invests in their people in terms of training and development long term. In this role you will be rewarded with a competitive salary of up to £45,000 per annum depending on experience with a host of further benefits including Hybrid working (2 days in office / 3 days at home), 10% employer contribution pension, 33 days annual leave plus your birthday off, buy holiday scheme, 15% discretionary company bonus, private medical insurance and MUCH MORE

If this sounds interesting to you, please read on

What you will bring to the role:

• Supporting junior members of the IT team with both Service Desk and Application Support issues day to day, and ensuring the staff are motivated and working within a manner that is consistent with the companies’ values.
• Improving service delivery and response times, ensuring overall efficiency and smooth running of the service desk.
• Maintaining the service desk ensuring it is in line with ITIL framework using HALO for managing ITSM processes and for the population of pulling together management information.
• Working with service providers, Cyber Security Specialists and internal Application and Infrastructure teams ensuring all IT staff are working in partnership with them to ensure a smooth running of the service desk for all staff members within the business.
• Coaching, mentoring and appraisals of the IT Support team identifying areas in which they require support or development whilst clearly communicating the job expectations to them.
• Strong exposure to M365 and Azure is a must.

Profile

The Successful Applicant:

This Service Support Lead role is a fantastic opportunity for someone with a passion for development, working with junior members of staff in order to train and develop them. This role is very hands on so the successful candidate must be extremely technical, and willing to roll their sleeves up and support the team day to day. You will have ITIL experience also.

Job Offer

What’s on offer:

• Salary up to £45,000 per annum.
• 10% employer contribution pension.
• Hybrid working – 2 days in the office.
• 15 company discretionary bonus.
• Genuine L&D opportunities with the opportunity to learn a lot within the Cyber Security space.
• Buy holiday scheme.
• 33 days annual leave.
• PLUS MUCH MORE

This business is going through an exciting period of change and growth, so if this opportunity sounds exciting to you hit APPLYNOW before it’s too late and this role is snapped up. We are looking to fill this quickly, so it will not be around for too long.