IT Support

Role information:
Hours: Monday – Friday 09:00 – 17:00
Pay : £12 per hour

Your responsibilities will be:
Setup of IT equipment for new starters and transfers within the business
Follow up and retrieve IT equipment from people leaving the business
installation of operating system and applications on PC’s
Administer mobile phone devices and connections to employees within the business
Administer SAP and Windows password resets
Administer Microsoft users using Active Directory and Software distribution tools
Asset track Hilti IT equipment
Proactively keeping track of IT stock levels
Use of Service Now helpdesk system to log all incidents/requests
Work closely and proactively engage with colleagues/RIM/Global IT to ensure our SLA is met

Requirements
PC, Laptop and Tablet experience is required
You will need knowledge of Microsoft Windows OS, Microsoft Office, PC hardware/software/tools, network troubleshooting (LAN and TCP / IP) and IT hardware
Good coaching skills ( share IT knowledge with colleagues, improve the user experience for all)
High level of accuracy
Ability to work under pressure
Able to work with others and in a team
Excellent communication and interpersonal skills