IT Support Engineer Full Time

Robert Half

Robert Half have partnered on an exclsuive engagement with an establish public services organisation based in the Peebles area to recruit an IT Support Engineer on a permanent basis.

Key Responsibilities:

Cyber Security Management

• Implement and oversee the organization’s cyber security strategies, ensuring robust protection against threats.
• Monitor security alerts and respond promptly to potential breaches, managing any investigations and reporting incidents to the Data Protection Officer (DPO).
• Maintain and update security policies, including Data Loss Prevention (DLP) and retention policies within the M365 environment.
• Manage the Security Awareness Program, including enrolment, course management, and phishing simulations.

License and Software Management

• Ensure compliance with all software licensing agreements, including M365, Entra, Exchange, SharePoint, Teams, and other critical software.
• Manage third-party software, such as signature tools, ensuring proper licensing and integration within the IT ecosystem.
• Oversee the purchase, renewal, and compliance of all software licenses.

Telecommunications Management

• Manage all aspects of the organization’s telecommunications, including VOIP systems, mobile phones, a number of FTTP connections and leased lines across various sites.
• Liaise with telecom providers to resolve issues, manage contracts, and oversee the installation and maintenance of communication infrastructure.
• Assist in the selection of new telecom providers and technologies, ensuring they meet organizational needs.

IT Infrastructure and User Support

• Oversee the management of AD/M365 user accounts for on-site and remote users across multiple locations, ensuring proper access controls and security measures.
• Manage on-site and remote Servers, in coordination with external support teams, to ensure optimal performance and security.
• Support desktop, laptop, and mobile devices across the organization, using remote management tools for maintenance, upgrades, and troubleshooting.
• Ensure network infrastructure, including Firewalls, Switches, and Wi-Fi access points, is secure and efficient, liaising with external support as needed.
• Manage a number of PCs and printers used by patients to access the Internet and word processing, these PCs have filtering, and security software installed and are all standalone.
• Manage network printers, including secure printing codes, printers all accessible remotely. Toners are on a remote automatic ordering system. Small number of desktop printers are used by some staff and patients, stocks of toners are kept and maintained.

Vendor and Budget Management

• Review and sign off on IT-related invoices and quotes, ensuring cost-effective procurement and maintenance of IT resources.
• Manage vendor relationships, particularly with IT support and telecom providers, to ensure service quality and contract compliance.

IT Training and Support

• Provide IT training to staff, ensuring they are equipped to use the organization’s technology effectively and securely.
• Manage IT onboarding and offboarding processes, including equipment provision and access configuration for new and departing staff.

Data Management and Compliance

• Oversee the secure destruction of data from decommissioned hardware and ensure responsible disposal of electronic equipment.
• Maintain the Intranet and SharePoint site, managing content and user access to ensure data integrity and compliance.

Collaboration and Communication

• Liaise with the communications department on issues related to domains, hosting, and digital credentials.
• Work with HR and department heads to ensure staff have the necessary IT resources and permissions for their roles.

Person Specification

• Experience in IT management, particularly in cyber security and telecommunications.
• Strong problem-solving skills with the ability to handle complex technical challenges.
• Excellent communication and interpersonal skills, with a focus on clear and effective collaboration.
• Exceptional attention to detail, particularly in managing security and compliance issues.
• A valid driving license and access to own transport for site visits.
• Flexibility to work across multiple sites and adapt to the needs of the organization.
• Proven experience managing M365 in a hybrid environment.
• Hands-on experience with IT infrastructure, including server management, network security, and device management.

Salary/Logistics:

• £28,000 – £35,000 DOE
• Based onsite near Peebles

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

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