IT Support Technician

Description
Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited – a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT systems as the company and its customer base grows.

The Organisation

Safeguard Engineering is a specialist Safety and Environmental Consultancy based in Bristol, with customers throughout the UK, but mainly in the South and South West of England. The team is primarily made up of ex Forces and MoD personnel, together with people who have a safety and environmental consultancy background. They formed the company in 2013 with the aim of providing a flexible and positive working environment for all employees, and with the aim of providing a service to their customers that is independent, expert, value for money and operated with integrity, openness and trust.

Website – https://

The role

Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building relationships with internal staff and upholding the reputation of IT within the organisation.

Responsibilities:
Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in
Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating systems. Escalate Problems to the IT Manager where applicable/required.
Provide User training and assistance on various IT Systems and applications to ensure efficient and effective usage by staff members.
Install, configure, and deploy computer hardware, peripherals, and software applications. Ensure compatibility, security, and proper functionality.
Maintain and update records of IT Support activities and processes, including ticketing, known issue documentation, knowledge base articles and more.
Assist with the management of the Microsoft 365 environment, including Intune, autopilot, Sharepoint and Exchange
Create new users as required, provide set up and run Inductions where
Communicate technical information effectively to non-technical users in a clear and understandable Keep users informed about the status of their IT Support requests
To work in accordance with, and always implement, the companies Quality Management System (QMS)
Assist the IT Manager and team with support tasks, IT Project rollouts and planning where required
Qualifications and Experience:
2 years of experience on an IT Helpdesk or similar role
Proficient in troubleshooting Windows OS Environments
Knowledge of Microsoft 365 suite and administration
Strong Customer Service and communication skills
The ability to work effectively in a team, collaborate and share knowledge
Desirable Experience/Knowledge
Experience with Unifi Access points
Experience with Sophos Firewalls
Experience with security products such as Threatlocker, SentinelOne and Defender for Endpoint
Experience with managing Intune, EntraID and Microsoft Security products
Full UK Driving license
Salary/logistics
£25,000 – £29,000 basic salary DOE
Company bonus scheme
Work from the Bristol Office at least 3 days a week
Occasional travel to satellite sites in the UK