IT Support Technician

Lowestoft, Suffolk
Reed

I’ve got an excellent opportunity with a well-established and respected Lowestoft based business that are looking for a 2nd Line Support Technician on a permanent basis. This role is a hybrid one that requires 3 days on site and 2 days remote working.

About the role:

This role is dynamic one that encompasses both 1st and 2nd Line Support within a Team of 4 IT professionals. It’s an opportunity to work on continuous system and process improvements whilst supporting both internal and external system users. Alongside the BAU tasks you’ll be involved with a range of exciting projects in the coming months.

Responsibilities:

You will be responsible for:

• Providing technical support – monitoring the Service Desk, prioritising and managing incidents ensuring all tasks are completed both on time and to the correct standard
• Provide local and remote support sessions
• Diagnose and solving hardware/software issues
• Introduce user guides to support user training
• Promotion of IT Security best practice, knowledge of frameworks is a plus
• Assistance and support of future digital transformation plans

In order to be considered you’ll have:

• Self-motivation
• Good customer service
• Excellent analytical/problem solving skills
• Attention to detail
• A collaborative mindset – being able to work well as a team and individual

You will ideally have experience with the following:

• Windows server environments
• Active Directory
• MDM
• VoIP
• Cyber security principles
• Interest in process improvement & data analysis

This role is within a really lovely team that supports each other and wants to progress everyone where possible.

They’re offering a package of up to £30,000 depending on your experience.

If this looks like your perfect role, click ‘apply’ today.