IT Systems Engineer – 1st- 3rd line support

Everpool
System/Network EngineerUpto -£40,000 per anum – DOE of 3rd line supportFull time hours – Flexible choice between 8.30am and 5.30pmOffice, home and field based.Full driving licence required.Everpool Recruitment, are looking for an experienced Networking Engineer, to join our client based In Runcorn, the role is commutable from Mersey side, Cheshire or Manchester regions and is an office and site based position, with some remote working available.Are you passionate about working in telecommunications, with skills and experience established up to 3rd line infrastructure and helpdesk support? Do you thrive in an environment, of shared learning and developing ideas in a team? Our client is all about development and encouraging education as well as coaching team members to the best of their ability and you’ll have a responsibility to train others too. About them;Our client is revolutionising the telecoms industry. Working with a number of different customers, in a variety of sectors to bring smoother connection, telephony, and desk top support forward!They have a commitment to looking after their large nationwide client base, and delivering excellent service, whilst transforming the way people connect and communicate digitally and the Network Engineer, will play a pivotal role in the process.About you?As a Systems/Network Engineer, you will play a pivotal role in designing, implementing, and optimizing customers Network infrastructure.You must be upskilled to 3rd line experience, with the understanding that this role will still include 1st and 2nd line trouble shooting, over desk based queires.

• You must have experience with Network Infrastructure and installation/configuration.
• From deploying technologies to ensuring seamless connectivity, you’ll be instrumental in maintaining the systems and hardware for their substantial customer base.
• You should be a team player, willing to bring new and fresh ideas to the department, able to work well with in a team, being able to motivate yourself and others along the way.
• You’ll need to be able to prioritise and reprioritise quickly, working to strict timeframes and able to manage in a pressurised environment.
• Allow flexibility, whilst our client is happy for you to pick your working hours between Monday – Friday, we also ask for you to remain flexible around customer needs when on site too.

Key Responsibilities:Design, configure, and maintain network infrastructure components:Providing 1st 2nd and 3rd line support.

• Install and configure network switches, routers, Wi-Fi networks and firewalls.
• Set up & Support clients with applications such as Microsoft 365.
• Install and administrate servers, laptops and PCs including operating systems and applications.
• Configure and administrate of the Network Attached Storage (NAS) data appliances.
• Perform system backups and recovery
• Implement network security measures to safeguard against cyber threats.
• Monitor network performance and troubleshoot issues to ensure maximum uptime.
• Working closely across all divisions, help desk, sales, and provisions to implement new technologies and initiatives.

Hands on experience required to complete the role:

• Proficiency in networking protocols and technologies (LAN, WAN, VPN).
• Configuring DHCP and DNS.
• End user management – Local PC Configurations, (MACD)
• Experience and understanding of network cabling and rack design – Including the configuration of switches and routers.
• Understanding of incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT).
• Virtualisation software (Hyper-V) – using/managing VMs.
• Enterprise server operating systems (OS) (Windows Server 2012R2& Linux).
• Microsoft 365, exchange on-line, SharePoint and Azure.
• NAS – monitoring and storage assignments.
• Hands-on experience with network equipment (routers, switches, firewalls) from leading vendors.
• Strong analytical and problem-solving skills with a proactive approach to challenges.
• Excellent communication and interpersonal skills, as well as a great customer service manner.

Additional information and what’s on offer?Offering genuine flexible working, diversity, and inclusion within the team. You will be joining a small technical team, where you can make your mark and look to progress and further develop your skills and leadership.

• Company hotel credit card
• Here, you’ll have the opportunity to work with industry experts, tackle complex challenges, and make a meaningful impact.
• 28 days holiday rising with service and including bank holidays
• Pension scheme
• Onsite parking
• Pool vehicles – 24 hours use
• Expensed mileage and lunch

Should you wish to apply for the role or want to learn a little more about it, you can contact Josie Evans, at