Junior IT Engineer Full Time

Borehamwood, Hertfordshire
Global Technology Solutions Ltd

Junior IT Support Engineer – Basingstoke

Position Title: Junior Desktop Support Engineer

Location: Basingstoke

Employment Type: Initial 3 month contract

Rate: £140 per day

Position Overview:

We are seeking a motivated and enthusiastic Junior Desktop Support Engineer to join our client in Elstree. The successful candidate will be responsible for providing technical support, assisting with IT infrastructure maintenance, and ensuring the smooth operation of our IT systems. This is an excellent opportunity for recent graduates or individuals with limited experience to grow their skills in a supportive and fast-paced environment.

Key Responsibilities:

Technical Support:

• Provide first-level support to end-users for hardware, software, and network-related issues.
• Respond to support tickets and resolve issues in a timely manner.
• Assist in the setup and configuration of new hardware and software.

System Maintenance:

• Perform routine maintenance and updates on IT systems and infrastructure.
• Monitor system performance and troubleshoot issues as they arise.
• Assist in maintaining inventory of IT assets, including hardware and software licenses.

Network Administration:

• Support the implementation and maintenance of network infrastructure.
• Assist with network troubleshooting and ensure network security protocols are followed.
• Participate in network configuration and optimization projects.

Documentation and Reporting:

• Maintain accurate and up-to-date documentation of IT systems, procedures, and policies.
• Generate regular reports on IT activities and system performance.
• Contribute to the development of user guides and training materials.

Collaboration and Training:

• Work closely with senior IT staff to support ongoing projects and initiatives.
• Participate in training sessions to enhance technical skills and knowledge.
• Provide basic training and support to end-users on IT systems and applications.

Qualifications:

• Experience:
  • 0-2 years of experience in an IT support role or similar position.
  • Internship experience in an IT environment is a plus.
• Technical Skills:
  • Basic understanding of computer hardware, software, and networking principles.
  • Familiarity with Windows and/or macOS operating systems.
  • Knowledge of basic network troubleshooting techniques.
  • Understanding of cybersecurity principles and best practices.
• Soft Skills:
  • Strong problem-solving and analytical abilities.
  • Excellent verbal and written communication skills.
  • Ability to work well in a team-oriented environment.
  • Customer-focused attitude with a commitment to delivering high-quality support.